Customer Service Office Specialist

Job Overview We are seeking a bilingual (Spanish/English) professional experienced customer service/account manager to assist clients and sales reps at our client, a great organization that will allow you to grow. This position is available due to growth. This is a temp to hire opportunity. 100% onsite. Duties Assist customers & Sales Reps with inquiries which could include tracing shipments, investigating shipping discrepancies, billing and invoicing questions. Maintain accounts in assigned regions - call on past dues, over-payments. Perform general clerical duties as assigned, including answering and directing phone calls, filing and data entry. Process over, short and damaged claims within a reasonable time-frame. Resolve customer complaints via phone or email. Recognize and resolve documentation errors. Use telephone to reach out to customers and verify account information. Greet customers warmly and ascertain problem, or reason for calling. Take payments and other pertinent information such as addresses and phone numbers. Attempt to persuade customer to reconsider cancellation of an order. Utilize computer technology to handle high call volumes. Work with manager to ensure proper customer service is being delivered. Handle changes in policies or procedure. Skills Must be bilingual (fluent Spanish/Excellent English). Proven experience in sales or customer support roles, especially within call centers or client services environments. Strong data entry skills with high accuracy and typing speed for efficient record keeping. Excellent communication skills, both verbal and written, to clearly convey information and build rapport. Proficient in Microsoft Office applications (Word, Excel, Outlook) and general computer skills for daily tasks. Demonstrated analysis skills to assess customer issues and identify appropriate solutions. Experience in precise data entry (invoices, billing, shipments). Ability to handle cash transactions accurately while maintaining confidentiality. Knowledge of phone etiquette best practices ensures professional interactions at all times. Benefits Join us as a Customer Service Office Specialist and become a key part of a vibrant team committed to delivering outstanding service! Your enthusiasm, multilingual talents, and dedication will help us create positive experiences for every client we serve. Pay: $18.00 - $22.00 per hour Work Location: In person. #J-18808-Ljbffr Uloop Inc.