Account Manager

Job Summary The Account Manager is responsible for collecting on charge‑off accounts by making and receiving calls, and utilizing the company’s eight steps to a successful collection call. The role includes skip‑tracing, documenting accounts, emailing compliance‑approved emails, leaving approved messages, heavy skip‑tracing, searching for vehicles, calling references, family, and employment. Essential Duties and Responsibilities Collect payments on past‑due bills for potential 30 clients. Create a list of people who have not made payments. Organize list according to severity of delinquency. Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases. Call customers using telephone. Utilize computer systems to handle skip‑tracing. Inform clients of overdue accounts and amount currently owed. Attempt to collect payment. Ensure all customer information is correct, including phone numbers and addresses. Listen to customer’s story and determine if debt can be collected. Set up repayment plans and new terms of sale. Process extensions to get customer current. Record new commitment to repay debt. Process modifications. Submit repossession request for approval. Follow federal and state laws dealing with debt collection. Perform other duties as assigned. Competencies Adaptability : Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Business Acumen : Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Conceptual Thinking : Generates creative solutions; translates concepts and information into images; applies design principles; uses feedback to modify designs; demonstrates attention to detail. Customer Service : Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance. Interpersonal : Focuses on solving problems, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things. Negotiating : Exploring alternatives by means of persuasion to reach favorable outcomes in situations where decisions involve other parties. Oral Communication : Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Persuasiveness : Presenting an idea or plan in a way that persuades others to adopt a certain stand. Planning/Organizing : Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Problem Solving : Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics. Stress Tolerance : Performing well when faced with pressure due to time frame, workload, adversity, disappointment, or opposition. Written Communication : Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Qualifications Knowledge of FDCPA standards and state laws. Auto‑dialer experience is a plus. Must be able to maintain composure with difficult or irate customers. Promote a positive work environment. Must be detail oriented. High school diploma. 1Year collections experience. No supervisory responsibilities. Ability to clearly and effectively communicate in person, in writing, and by telephone. Proficient in MSOffice (Word, Excel), Shaw, TLO, SharePoint. No required certificates or licenses. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Employment Opportunity United Auto Credit Corporation, a wholly owned indirect subsidiary of Vroom, is an equal‑opportunity employer committed to creating and supporting a work environment where all employees can find their drive. We believe our values of SPEED (Service, Progress, Employees, Engagement, and Development) are best realized in an environment, whether physical or virtual, where every individual has the ability to bring their whole selves to work and contribute fully. The company prohibits any form of employment discrimination or harassment against employees, applicants, or other protected persons in the workplace based on a protected characteristic(s), regardless of who the source is of such conduct. Protected characteristics include race, color, religion, creed, sex (including gender, sexual orientation, gender identity or expression, or pregnancy, childbirth, or a related medical condition), national origin, ancestry, ethnicity, age, physical or mental disability, genetic information, service in the uniformed services, citizenship, or any other characteristic protected by federal, state, and/or local law. This commitment to antidiscrimination and antiharassment applies to all terms, conditions, and privileges of employment including, but not limited to, recruitment and hiring. UACC likewise provides reasonable accommodations to qualified applicants, employees, or other legally protected individuals in the workplace with a disability to enable them to participate in the job application process, to perform the essential functions of a job, or to enjoy the benefits and privileges of employment equal to those of other employees, except if the accommodation would pose an undue hardship. The company also makes reasonable accommodations for religious beliefs and practices. UACC complies with all applicable federal, state, and/or local laws relating to equal employment. #J-18808-Ljbffr United Auto Credit Corporation