Aftermarket Account Manager

Aftermarket Account Manager

At Loftin, we provide certainty in an uncertain world by delivering reliable generator power solutions our customers can count on. Family owned and operated for nearly 50 years, we've built a legacy on relationships, problem-solving, and doing things the Loftin way — with consistency, integrity, and a people-first mindset. We're not just providing an elite experience in power – we're empowering people. Our team is family-focused, growth-minded, and driven to provide solutions that last by developing people who never stop learning. When you join Loftin, you become part of something bigger — a community dedicated to powering progress and shaping a more dependable future.

You are a reliable, customer-focused problem solver. You effectively communicate, and listen, through cooperation and teamwork. You are always looking to improve whether learning something new or seeking ways to promote better quality. You are driven to do what it takes to get the job done!

Mission: The Aftermarket Account Manager will be the primary point of contact for Loftin Equipment Company with external customers to facilitate the sale of Maintenance Agreements. This hands-on customer facing role allows for the improvement of communication with our customers and the ability to identify and meet their needs more rapidly and precisely. The main function of the role is the selling of Maintenance Agreements, and the ability to sell replacement equipment, quoted repairs (time and materials), and rental equipment.

Obsessions:

• Strong communication skills, to include written, oral, and active listening; clear and persuasive in negative or positive situations; asks relevant questions to get clarification; conveys thoughts and ideas in a concise manner; responds well to questions and feedback; demonstrates group participation skills.
• Builds and maintains strong working relationships with customers (internal and/or external) and coworkers; establishes confidence and shares knowledge with others.
• Balances team and individual responsibilities; exhibits objectivity and openness to others' views; contributes to building a positive team environment; supports everyone's efforts to succeed; recognizes accomplishments of other team members.
• Does what it takes to get the job done for the customer and/or team; nimble, adaptable, resilient, and a bit entrepreneurial; demonstrates learning agility when further developing technical, functional, and interpersonal skills.
• Resourceful problem solver; uncompromising customer service inside the organization and out; never get complacent.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Determines appropriate action beyond health and safety guidelines; observes all safety and security procedures; reports potentially unsafe conditions immediately; uses equipment and materials properly.

Expectations:

• Expand Loftin's reach by selling maintenance agreements, quoted service repairs, rental equipment, industrial sales, and value-based maintenance programs within the assigned Area of Responsibility (AOR).
• Collaborate with the aftermarket team to identify newly started units and solicit customers for potential maintenance agreements, aiming for a 30% conversion rate.
• Utilize Loftin-mandated tools to track progress and achieve sales goals.
• Partner with the estimating team on all large projects.
• Serve as the account manager for major accounts and those assigned by the Sr. Strategic Operations Manager.
• Ensure all team members adhere to safety procedures on a daily basis.
• Consistently deliver an exceptional customer experience.
• Mentor and coach newly added team members to aid in their development.
• Analyze customer data to develop tailored plans and manage a CRM database.
• Perform job walks, meet customers, and identify needs to create solutions.
• Engage in external sales activities and build internal/external relationships.
• Resolve issues promptly and adapt strategies to customer dynamics.
• Maintain documentation (sales reports, site visits, quotes).
• Identify expansion opportunities and recommend relevant initiatives or services.
• Enhance the department's reputation by taking on new tasks and adding value.
• Track progress and explore new business opportunities using company tools.
• Provide sales updates and submit reports on agreements, repairs, and new equipment.
• Communicate obstacles or resource needs proactively.
• Update on current sales and the sales pipeline.
• Other duties and projects as assigned.

Qualifications/Experience/Education:

• 5-10 years of experience, preferably in a related industry, with 3-5 years of customer-facing sales experience.
• Associate's Degree or Bachelor's in Business, or equivalent relevant work experience, preferred
• Highly competent in the use of Microsoft Office 360 and other Microsoft products/systems. Strong technical aptitude, including ability to learn new systems quickly and train/support team in adoption.
• Highly Accountable and a self-starter.
• Strong reasoning, analytical, and mathematic skills.

Physical Demands:

• Must frequently lift and /or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include color vision, close vision, distance vision, depth perception, peripheral vision, and ability to adjust focus.
• Must be able to regularly talk or hear.
• The employee is frequently required to sit, use hands to finger, handle, or feel; reach with hands and arms.
• The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.

Comp & Benefits:

• Choice of two subsidized Medical plans – PPO, and HDHP/HSA options
• Health Care and Dependent Care Flexible Spending Accounts
• Subsidized Dental and Vision plan
• Traditional 401(k) and Roth 401(k) plans, with an immediately vested dollar for dollar (up to 4%) employer match
• Disability – short-term & long-term, 100% employer paid
• Basic Life/AD&D, 100% employer paid
• Voluntary Life/AD&D available for employee, spouse and children
• Voluntary Critical Illness and Accident coverage
• Voluntary identify theft protection coverage
• Vacation and Paid Sick Time
• Paid Holidays
• Tuition Reimbursement

At Loftin Equipment Co., we don't just accept difference — we embrace it, welcome it, and recognize the value it brings to our customers and employees.

Loftin Equipment Co. is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't discriminate based on, Veteran status, race, religious beliefs, national origin, age, gender, pregnancy, physical or mental disability, sexual orientation, or any other category protected by law.

Further, Loftin Equipment Co. is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.