Partner Success Specialist-East Region (Remote)

Partner Success Specialist--East Region (Remote) Department: Partner Success Employment Type: Full Time Location: Denton, Texas Description Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. We build high‑quality digital products integrating curriculum, assessment, professional development, and family engagement. Position Overview The Partner Success team provides a world‑class experience, delivering best‑in‑class customer journeys that help clients realize the value of Teaching Strategies solutions quickly and adopt them within their organizations. The Partner Specialist is the main point of contact for new customers, ensuring excellent onboarding, training, and ongoing support to secure long‑term success. Specific Roles & Responsibilities: Provide white‑glove customer service for onboarding Manage implementation and onboarding for new and renewing partners Understand and anticipate customer needs Identify key decision makers, stakeholders, and users Deliver engaging training and ensure readiness to go live Develop product knowledge to guide customers to value quickly Project‑manage implementations via email, phone, web tools Track implementation tasks against schedules and coordinate internally Track adoption and usage metrics, addressing churn risks proactively Conduct onboarding webinars with expert presentation skills Measure performance by customer satisfaction and retention rates Collaborate with sales to manage accounts post‑sale, renewing and addressing inquiries Provide feedback to Implementation lead and department head to improve onboarding Work with Support and Development teams on product improvement from feedback Provide high‑level customer support and communications Qualifications: Experience with Teaching Strategies products and services preferred 2–4 years in Customer Support, Customer Success, Onboarding, Implementation, or Account Management with demonstrated success Bachelor’s degree in business, education, or related field required Ability to communicate at multiple levels with customers (technical, non‑technical, management) Experience with Salesforce or another CRM solution desired Superior organizational and time‑management skills required Track record of delivering excellent customer experiences Strong analytical, problem‑solving, and troubleshooting skills Excellent written and verbal communication skills Effective presentation skills Benefits & Perks: Competitive compensation package Employee Equity Appreciation Program Health and wellness insurance benefits 401(k) with employer match Flexible work environment Unlimited paid time off (includes paid holidays and winter break) Paid parental leave Tuition assistance, professional development, and career growth opportunities Best‑in‑class technology equipment for all employees Equal Employment Opportunity Teaching Strategies is an equal opportunity employer and is committed to fostering a workplace where everyone can thrive. Equal Employment Opportunity (EEO) Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act (EPPA) #J-18808-Ljbffr