Senior Manager, Platform Experience Product Management

Job Description Lead platform experience across VIA C&S including acquirer, merchant, dispute, and risk portals with full lifecycle visibility. Hands‑on role translating platform complexity into intuitive UX and operational tools. Responsibilities Own Acquirer, Merchant, Risk, and Dispute platforms Translate clearing & settlement into UX workflows Ensure lifecycle data visibility and accuracy Drive SSO and role-based access Partner with backend and integration teams Enable self‑service onboarding and operations Improve usability and adoption Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD Preferred Qualifications 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD 10+ years product/program experience Experience building payment portals (acquirer, merchant, dispute, risk) Strong understanding of transaction lifecycle and settlement Multi-persona operational platforms Core Competencies: Communication: Excellent written and verbal communication skills with ability to engage technical and non-technical global audiences. Metrics & Impact Driven: Ability to translate customer needs into solutions that drive measurable business outcomes. Self‑Starter: Autonomous and proactive, able to drive execution in ambiguous environments. Technical Depth: Strong systems thinking, ability to work with data/SQL and collaborate with senior engineering leaders. Team Player: Collaborative mindset with experience working across diverse teams and sharing knowledge effectively. Hands‑on experience using AI/ML, generative AI, copilots, or agentic automation to enhance product discovery, requirements development, operational analysis, data investigation, and daily execution workflows. U.S. Applicants Only The estimated salary range for this position is $152,200 to $270,800 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law. #J-18808-Ljbffr Visa