Mechanical Claim Adjuster

Job Description

Job Description

Turn Your Automotive Expertise Into a Career You'll Love

Are you an automotive technician, service advisor, warranty administrator, or parts professional looking for a new opportunity outside the shop?

Put your mechanical knowledge to work in a rewarding office-based career with Wise F&I, a respected leader in the automotive finance and insurance industry for more than 30 years.

We're seeking motivated Mechanical Claims Adjusters to join our growing Vehicle Service Contract (VSC) Claims Team. In this role, you'll use your automotive experience to review repair claims, make coverage decisions, and help customers and repair facilities navigate the claims process.

If you're ready to leverage your automotive expertise in a professional environment with weekends off, outstanding benefits, and long-term career growth potential, we'd love to hear from you.

Why You'll Love Working at Wise F&I

• Monday through Friday schedule with no weekends
• Remote opportunity available for candidates outside the St. Louis metropolitan area
• Competitive salary based on experience
• 9 paid holidays annually
• Paid vacation time
• Comprehensive health and benefits package
• 401(k) with company match
• Bright, modern office environment with optional sit-to-stand workstations
• Stable, growing company with over 30 years of success
• Opportunity to transition from the physical demands of the shop into a professional career path

About Wise F&I

Wise F&I is a leading provider and administrator of automotive protection products, including:

• Vehicle Service Contracts (VSC)
• Appearance Protection
• Tire & Wheel Protection
• Key Replacement
• GAP Coverage
• Theft Deterrent Programs

For more than three decades, we've partnered with automotive dealers, lenders, and insurance providers across the country to deliver exceptional products and claims services. Our programs are backed by highly rated insurance carriers, and our continued growth creates exciting opportunities for talented professionals to join our team.

What You'll Do

As a Claims Adjuster, you'll play a key role in helping customers get back on the road by reviewing repair information and making fair, accurate claim decisions.

Key Responsibilities

• Review and adjudicate automotive claims according to contract terms and company guidelines
• Analyze repair estimates, inspection reports, and supporting documentation
• Verify labor times, labor rates, and parts pricing using industry-standard guides
• Communicate with repair facilities, dealerships, customers, and vendors to gather information and resolve questions
• Determine coverage eligibility and authorize repairs using sound judgment and technical expertise
• Document all claim activity accurately within the claims administration system
• Manage daily claim volume while maintaining quality and productivity standards
• Deliver outstanding customer service through professional phone and email communication
• Collaborate with fellow claims professionals to ensure a positive customer experience
• Participate in ongoing training and professional development opportunities
• Support department initiatives and special projects as assigned

Required Education and Skills include:

• High school diploma or GED preferred. Technical training or College Degree is a plus.
• Preferred 3 or more years of hands-on automotive repair or equivalent automotive technical experience.
• ASE or equivalent Manufacturer certification preferred.
• Outstanding verbal and written communication skills.
• Proficient use of current computer systems, Microsoft and web-based applications.
• Proficient use of communication tools for email, instant message and meeting platforms.
• Possess strong customer service skills including conflict avoidance/resolution, negotiation, and persuasive speaking.
• Possess problem solving, decisiveness and time management skills.

Comprehensive Benefits:

• Competitive hourly wage (40 hrs/week)
• Annual Performance Evaluation w/ Compensation Review
• Bright, Modern Work Spaces
• 9 Paid Holidays (per year)
• Paid Vacation Days
• 401K Retirement Plan (100% company match up to 4% of income w/ immediate vesting)
• Insurance - paid benefits include Health, AD&D, Life and L/T Disability
• Voluntary benefits include Dental, Vision, Life and S/T Disability

Convenient suburban location near intersection of I-270 and I-44 in southwest St. Louis County. We are an Equal Opportunity Employer.