Sr. Retention Strategist

Job Description

Job Description

Hi, we're Jetset. We move fast, think big, and partner with ambitious brands to drive exponential growth. We work with exciting DTC clients and we are evolving how consumer brands think about retention.

We're seeking a Sr. Retention/Lifecycle Strategist who can own the client relationship and retention roadmap for fast-growth consumer brands. Please note that this is not an ESP execution role and also is not a strategy-only role. This is a client-facing strategy position: you'll collaborate with the retention strategy team but you will be leading the client, setting the vision, building the roadmap, and working with the team on day-to-day elements to deliver it.

What You’ll Do:

You'll be the primary point of contact on strategy for 1-4 high-growth consumer brands, leading retention strategy end-to-end. That means building the relationship, driving the roadmap, and connecting the dots between your clients' goals and our internal team's execution. You'll work closely with our ESP specialists, designers, and leadership to deliver best-in-class retention programs.

• Serve as the primary client strategic POC on the day-to-day
• Develop and manage retention roadmaps, ensuring clients always know where they're headed and why
• Build strategy decks and performance narratives that clearly communicate impact and direction
• Lead retention strategy across email, SMS, and lifecycle
• Work cross-functionally with ESP specialists
• Identify growth opportunities within existing accounts and communicate them clearly to clients and internal stakeholders
• Travel occasionally for client meetings, offsites, or industry events

Requirements

Please have experience leading retention programs for consumer brands, a strong command of ESP platforms, and the polish to lead client relationships with confidence. The ideal candidate will have extensive agency or consumer brand experience.

• Extensive lifecycle marketing experience at either a DTC-focused agency or in-house at a consumer brand
• Strong working knowledge of Klaviyo and/or Braze: you don't need to be coding flows, but you need to know the platforms deeply enough to lead strategy and speak credibly with specialists
• Proven experience building strong relationships
• Experience building retention roadmaps, strategy decks, and performance reports
• Robust understanding of segmentation, lifecycle strategy, and retention best-practices
• Highly organized and proactive: you anticipate what clients need before they ask
• Ability to manage multiple client engagements simultaneously without dropping the ball

Benefits

• The opportunity to lead retention strategy for bold, high-growth brands across a variety of consumer categories
• Direct collaboration with Jetset's leadership team and access to a talented, fast-moving group of strategists, creatives, and specialists
• Access to proprietary tools and methodologies that you won't find anywhere else
• A high-performance culture that values strategic thinking, bold moves, and exceptional results
• Opportunities for personal and professional growth in an environment that's scaling intentionally, with no fluff or bureaucracy
• PTO, Paid Holidays, Health Coverage and competitive compensation.