Field Technician - Heavy Equipment Dealership

Department:

Service

Reports To:

Service Manager

Location:

Artesia, New Mexico

Job Overview

Cisco Equipment Rentals is seeking a highly skilled and motivated Field Technician to provide exceptional service and maintenance for our fleet of heavy equipment. As a Field Technician, you will work directly at customer job sites to diagnose, repair, and maintain equipment, ensuring optimal performance and minimizing downtime. The ideal candidate will have a strong mechanical background, excellent troubleshooting skills, and a commitment to customer satisfaction.

Key Responsibilities

Equipment Maintenance & Repairs

• Perform routine and preventative maintenance on a wide range of heavy equipment, including loaders, excavators, and backhoes.
• Diagnose mechanical, hydraulic, and electrical issues and implement repairs efficiently.

Customer Support

• Respond promptly to service requests at customer job sites.
• Provide clear communication to customers regarding diagnoses, repairs, and maintenance schedules.
• Ensure customer satisfaction by minimizing equipment downtime.

Documentation

• Maintain accurate service records, including repair logs, parts used, and labor time.
• Provide detailed feedback on equipment performance and potential issues to the Service Manager.

Safety and Compliance

• Adhere to all safety protocols and guidelines when working on equipment and job sites.
• Ensure compliance with company policies, local regulations, and industry standards.

Collaboration

• Work closely with the service team to prioritize and schedule fieldwork.
• Provide feedback on equipment usage and potential improvements to rental operations.

Qualifications

Education:

• High school diploma or equivalent required; technical certification in heavy equipment maintenance or mechanics preferred.

Experience:

• 2+ years of experience in heavy equipment maintenance and repair.
• Hands-on experience with brands such as Linkbelt, JCB, Hyundai, Caterpillar, Komatsu, John Deere, or similar equipment.

Technical Knowledge:

• Strong understanding of hydraulic, electrical, and mechanical systems.
• Proficiency with diagnostic tools and repair equipment.

Skills:

• Excellent problem-solving and troubleshooting abilities.
• Strong communication and interpersonal skills to interact with customers and team members.
• Ability to work independently and manage time effectively.

Licenses and Certifications:

• Valid driver's license required; CDL preferred.
• Certifications in specific equipment repair (e.g., ASE, OEM certifications) are a plus.

Physical Requirements

• Ability to work in outdoor environments, including inclement weather.
• Capability to lift and move heavy parts and tools (up to 75 lbs.).
• Willingness to travel within the assigned territory and occasionally work extended hours & overnight

What We Offer

• Competitive hourly wages with opportunities for overtime.
• Comprehensive benefits package, including health, dental, vision, and retirement plans.
• Company-provided tools and equipment for fieldwork.
• Ongoing training and development opportunities.

Join Our Team

At Cisco Equipment Rentals, we take pride in providing top-notch service to our customers. If you are a skilled technician with a passion for heavy equipment and a commitment to excellence, we encourage you to apply.

Must have a complete set of tools required for the job, including tools up to a 1/2-inch socket. Specialized and oversized tools, laptops, and proprietary diagnostic tools will be provided by the company.

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