IT Asset Technician

Job Description

Job Description

POSITION DESCRIPTION

IT Asset Specialist – Depot Operations

Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time IT Asset Specialist – Depot Operations

Role Overview

We are seeking a highly motivated, hands-on IT Asset Specialist to support depot operations. This role requires someone who can hit the ground running, with strong experience in ServiceNow (SNOW), and the ability to manage asset lifecycle processes while driving audit readiness, reporting, and process improvements.

Key Responsibilities Asset Management & Depot Operations: - Create and maintain asset records in ServiceNow (SNOW) - Manage RBS workflow (ROP, Bin, Shelve) ensuring accurate intake and storage - Execute Receive/Order Processing (ROP) and track asset movement - Maintain inventory accuracy through proper binning and shelving Reporting & Data Management: - Build and maintain reports and dashboards in ServiceNow - Track KPIs such as inventory accuracy, backlog, and throughput Inventory & Audit Compliance: - Conduct inventory audits and cycle counts - Support Tech Bar audits and depot compliance activities - Identify discrepancies and drive corrective actions Depot Support & Execution: - Support Tech Bar operations and end-user device intake - Coordinate with cross-functional teams for asset flow Process Improvement & Documentation: - Develop SOPs and improve documentation - Identify process gaps and drive improvement initiatives

Required Qualifications

- 2–5+ years in IT Asset Management or Depot Operations - Strong ServiceNow experience (asset management and reporting) - Experience with inventory tracking and audits - Strong data management and Excel skills - Detail-oriented with strong organizational skills - Ability to work independently in fast-paced environments

Preferred Qualifications

- Experience in enterprise depot environments - Familiarity with RBS (ROP, Bin, Shelve) workflows - Experience supporting Tech Bar or end-user services - Knowledge of Mac and Windows device lifecycle

Key Traits

- Strong ownership and accountability - Ability to operate with minimal ramp-up time - Data-driven decision making - Strong communication and process adherence

Impact of Role

This role ensures inventory accuracy, audit compliance, operational efficiency, and data integrity within depot operations.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law.

• Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.

• Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.

• May require bending, kneeling, or crouching to install or service equipment.

• Work is performed primarily in a standard office or data center environment with moderate noise levels.

• May be required to travel to or work at multiple organizational sites or client locations.

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.

Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.

DISCLAIMER

This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.