Operations Officer

Operations Officer

Location: India (Remote OK, Pune or Patna preferred) Salary Range: ₹50,000 - ₹75,000 per month (negotiable for outstanding candidates) Travel: Once to twice per quarter, including occasional long-stay trips (~2 weeks)

Do you enjoy helping others and take pride in making things run like clockwork?

As our Operations Officer, you'll be a key member of the team that ensures daily operations at Suvita run efficiently. You'll be the go-to person for all things travel, office and equipment management, reimbursements and events.

About Suvita

Suvita is an impact-driven, evidence-based nonprofit focused on increasing uptake of routine childhood vaccinations in India. Roughly half of the 19 million children who still miss basic vaccines are based in India, where one child dies every four minutes from vaccine-preventable diseases. We run two rigorously tested, complementary programs:

1. Immunization ambassadors: We identify and train local opinion leaders to volunteer as vaccination advocates to share reminders with families in their communities.
2. SMS reminders: We send personalized SMS messages to caregivers to prompt timely attendance at government clinics.

Since our founding in September 2019:

• One in ten children born in India benefits from our SMS vaccination reminders.
• We've reached over 40 lakh families and enabled an estimated 84,000 children to become fully vaccinated.
• We are partners with government health departments in multiple Indian states, including Maharashtra and Bihar.
• GiveWell estimates that it costs $1-2 per child reached, which is 23× as cost-effective as their bar of unconditional cash transfers.
• We have been incubated and funded by sector leaders like The/Nudge Foundation, Ambitious Impact (formerly Charity Entrepreneurship), Mulago Foundation, GiveWell, D-Prize, Founders Pledge and Schmidt Futures.
• We have appeared in YourStory, Vox, Giving What We Can and the 80,000 Hours Podcast.

About the Role

• Act as the first point of contact for internal admin and operations-related requests; triage and resolve or escalate as needed.
• Plan and coordinate domestic travel and accommodation for team members.
• Organize team events, offsites, and all-hands meetings, handling logistics end-to-end.
• Manage vendor relationships for office or co-working spaces, including rent, utilities, and services.
• Process staff reimbursements accurately and promptly.
• Assist team members with insurance platform onboarding, troubleshooting, and claims.
• Support procurement and inventory management of IT equipment and software.
• Build or improve systems to streamline, automate, or document recurring workflows.
• Provide general support across operations tasks as needed.

Who You Are

Essential Requirements

• At least 2–5 years in administrative, people ops, or office management roles in India.
• Experience working remotely and supporting remote or hybrid teams.
• Fluent in English and Hindi.
• Open to work-related travel, a few times per quarter.
• Experienced in Google Workspace, Slack, Airtable or other similar digital communication tools.

You might be a great fit if you are

• Deeply committed to impact and aligned with Suvita's values.
• High agency: You can find a way to get done what needs to be done, without waiting for conditions to be perfect or otherwise blaming the circumstances.
• Service-oriented team player: You thrive on enabling and empowering others. Delivering this with outstanding quality gives you great joy and satisfaction.
• Dependable & conscientious: When you say something will be done, it will be done. You are able to work independently with minimal supervision.
• Detail-oriented & highly organized: You make sure all the minor details are taken care of to have a smooth-running system.
• Flexibly and enjoy a high task volume: You can juggle multiple items and know how to prioritize and switch between tasks.
• A strong communicator: Able to handle internal and external communication with clarity and warmth.
• A systems thinker: You constantly think about measuring and improving the quality of processes and if they can be simplified or automated.

Bonus if you have:

• Prior experience in a startup environment.
• Know how to use automation and AI tools to enhance individual and team productivity.

What Success in This Role Looks Like

• Suvita's platforms and internal operations run smoothly, reliably, and efficiently.
• Suvita's internal operations feel "invisible" in the best way—everything just works.
• The team feels confident in our systems and supported by them.
• Team travel bookings, logistics and events are seamless.
• Expense reimbursements are timely and are aligned with internal policies.
• Work environment and equipment enhance team members' productivity and satisfaction.

Why Is This a Brilliant Opportunity?

• Your work will save lives. You'll be part of a mission-driven, impact-focused organization, delivering programs grounded in evidence.
• We are in a multi-year phase of accelerated growth so it's a tremendous opportunity to learn in a fast-paced environment.
• You will have significant scope to improve Suvita's administrative ops, and your work will have a key impact on Suvita's operations systems going forward.
• We are a team with strong values and an energizing and effective way of working.

A note about Suvita's equity-based approach to hiring, compensation and performance-related decisions: We welcome applications from a broad range of candidates and strongly encourage individuals from underrepresented groups to apply. We believe that teams benefit from a variety of perspectives and experiences, and we strive to ensure that all decisions regarding hiring, compensation, performance evaluation, etc. are made fairly and without bias. We do not tolerate discrimination based on age, caste, disability, sex, race, religion or belief, gender or gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation. If you require accommodations during the application process, please let us know.

Other Details

• Hours: Full-time, ~40 hours Monday to Friday
• Salary range: ₹50,000 to ₹75,000 per month (CTC), depending on the skills and experience the selected candidate brings.
• Benefits include:
• 35 days paid holiday leave per year plus 12 days sick leave at full pay.
• Group health insurance coverage
• Employee assistance programme (for mental health and wellbeing)
• Location: Remote, India (Pune or Patna preferred).
• Travel: Once to twice per quarter, including occasional long-stay trips (~2 weeks).
• Reports to: Head of Operations. Long-term reporting could change.
• Start Date: As soon as possible