Customer Quality Engineer - Power Solutions

Job Description

Job Description

We are currently seeking a Quality Engineer to join our team located in Etters, PA. This critical role will report directly to the Global Operations Manager, Power Solutions.

Role Purpose

The Quality Engineer will serve as the primary liaison between customers and Amphenol Power solution group for all quality-related matters. This role focuses on managing customer complaints, conducting onsite visits, coordinating with third-party service providers for sorting, inspection, and rework, and ensuring compliance with customer and regulatory quality standards. The position requires strong critical thinking skills, excellent communication abilities, and a willingness to travel as needed.

Key Responsibilities

Customer Support & Communication

• Function as the Single Point of Contact (SPOC) for customer quality issues.
• Lead customer communication related to non-conformances, field returns, reliability concerns, and process deviations.
• Participate in customer visits, audits, and meetings to review quality performance and address issues.

Complaint Management & Corrective Actions

• Investigate customer complaints and coordinate containment actions with third-party service providers.
• Analyze quality failures, identify root causes, and implement corrective actions using 8D methodology.
• Conduct root cause analysis and implement robust corrective actions using structured problem-solving tools (8D, Fishbone, 5-Why, FMEA, DOE).
• Oversee sorting, rework, and verification activities performed by external partners.

Quality Planning & Documentation

• Define and implement quality plans to ensure customer requirements are met.
• Maintain and update quality documentation, including complaint reports, audits, and corrective action reports.
• Support APQP/PPAP deliverables for new product introductions, engineering changes, and customer approvals.

Metrics & Reporting

• Track and report quality metrics (defect rates, customer returns, warranty claims, COPQ) to internal stakeholders.
• Measure customer satisfaction and use feedback to drive improvements.
• Provide dashboards and performance summaries to operations, leadership, and global teams.

Training & Collaboration

• Provide guidance on quality standards and best practices for internal teams and suppliers.
• Work closely with global operations, engineering and production teams to ensure alignment on quality expectations.

• Drive continuous improvement initiatives aimed at reducing internal defects, improving First Pass Yield (FPY), and enhancing process capability.
• Collaborate with design and manufacturing engineering teams to review PFMEA, control plans, and validation plans.

Travel & Coordination

• Travel to customer sites to investigate complaints and resolve issues.
• Coordinate with third-party companies for sorting, rework, and containment activities.

Qualifications & Experience

Education:

• BS in Mechanical/Industrial Engineering or Equivalent

Experience:

• 58 years in manufacturing or related industry
• Preferred background: Injection Molding, Stamping Process, and Assembly Process (connectors/wiring harness)
• Experience in customer handling and managing quality issues.
• Direct experience with measuring instruments, inspection tools, and testing equipment

Skills & Competencies

• Knowledge/training in QC tools
• Proficiency with Core Tools: APQP, PPAP, FMEA, MSA, SPC
• Expertise in 8D reporting and problem-solving techniques
• Awareness/training in ISO 9001, IATF 16949, VDA standards
• Strong decision-making, team building, and communication skills
• Excellent presentation skills
• Proficiency in statistical analysis software (e.g., Minitab) with the ability to perform advanced data analysis is a plus.
• Knowledge of connector-level environmental and electrical testing methods is a plus.

Other Requirements:

• Ability to travel to customer sites within the US and Mexico on a short notice.