Application Support Specialist

Company Information At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials. Company Culture Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives. At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact. Job Overview Summary The Application Implementation Specialist is the subject matter expert on Advarra’s software applications and workflows for the full suite of clinical research solutions. The Application Implementation Specialist understands clinical research and specializes in translating organizational needs into workflows that support operational goals and optimized use of clinical research solutions. The role serves as the primary subject matter expert for implementing customers, as well as providing guidance to internal teams, including new product commercialization. Job Duties & Responsibilities Master complex software applications, integrations and reports and their use within the clinical research industry Work with new customers to fully understand their current business processes and workflows while assisting with the implementation of technological solutions Map current state workflows into new, future state application workflows using process flow charting Develop and utilize use cases to analyze, define and document business requirements and application scenarios Provide guidance to internal stakeholders on customer enhancement requests Coordinate with other internal teams as necessary, to develop Statements of Work (SOWs) required to support new and implementing customers Assist in the completion of technical RFP questions for prospective customers Build a strong relationship with the customer project team to help ensure the success of the implementation Provide guidance to customers on best practices for integrating Advarra technology solutions into their research operations environment. Work closely with the implementation project manager to ensure on-time delivery of all milestones Perform other job-related duties as assigned. Location This role is open to candidates working remotely in the United States. Basic Qualifications Bachelor’s Degree or relevant experience 5-8 years’ experience in healthcare technology (clinical research experience preferred) Strong analytical thinking skills Strong client communication skills Strong oral presentation skills Preferred Qualifications Familiarity with EDC, EMR/EHR and other clinical trial information systems Deep familiarity with Clinical Trial Management Systems (CTMSs) and general clinical research processes Subject Matter Expert in eClinical solutions such as eRegulatory, eSource and eConsent preferred Understanding and experience with integrating a CTMS to other common systems (e.g. EMR, EDC, EMPI) Understanding and experience with operational and regulatory reporting that services clinical research Understanding of clinical research finances Physical and Mental Requirements Sit or stand for extended periods of time at stationary workstation Regularly carry, raise, and lower objects of up to 10 Lbs. Learn and comprehend basic instructions Focus and attention to tasks and responsibilities Verbal communication; listening and understanding, responding, and speaking Advarra is an equal opportunity employer that is committed to providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identify), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. The base salary range for this role is $71,000 - $125,000. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.