Technical Support Specialist-Bilingual French

Call Center Agent

Our team of Call Center Agents are responsible for responding to incoming Help Desk inquiries from existing customers through phone, email, and chat. The primary focus of this team is to ensure end users have the support and knowledge they need to effectively utilize Clearview product within their day-to-day operations. We are known for our excellent customer service, and our agents play a significant role in building and maintaining this reputation.

Essential Job Functions:

• Taking inbound technical support and customer service inquiries from our customers through phone/email/chat or other similar avenues
• Thoroughly troubleshooting a wide variety of topics related to Clearview product
• Creating and resolving tickets for support
• Supporting fellow agents with any questions, they are unable to resolve
• Placing outbound calls to customers to provide updates and follow-up
• Executing on special projects as needed

Requirements:

• Available to work anytime between the hours of 8am-9pm M-F, and 8am-6pm S-S. Evening and weekend shifts are scheduled on a rotating basis
• Bi-lingual in French is preferred
• Previous customer service experience required
• Professional in all internal and external interactions
• Comfortable using technology and learning new software applications
• An enthusiastic self-starter who learns quickly and proactively approaches tasks and assignments with a focus on problem-solving and analysis
• An excellent communicator (written and oral), who can effectively present complex information in a clear and understandable fashion
• Good general computer and internet skills
• Strong attention to detail
• Outstanding interpersonal skills, with an emphasis on customer focus, teamwork, and relationship-building
• A background in food service, retail, or other service-oriented industries preferred

Benefits & Perks What's In It For You

Panasonic is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, and social health. Here's what you can expect:

• Health Benefits Medical, dental, and vision.
• Voluntary Benefits Life, accident, critical illness, disability, and pet insurance.
• Panasonic Retirement Savings & Investment Plan (PRSIP) 401(k) plan with company matching contributions.
• Paid Time-Off Benefits PTO, holidays, and volunteering (company sponsored events)
• Health Management and Wellbeing Programs EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program.
• Eligibility for each benefit may vary based on employment status, location, and length of service.

We Take Opportunity Seriously: At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer. The wage range of $17.00-$20.00 is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.