Mobile Associate, Store in Store - Retail Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store‑in‑Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They’re ambassadors who create energy and excitement around our products and services, thrive in a high‑traffic environment, and excel at building and deepening relationships with customers through meaningful interactions. Mobile Associates exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• Consistently leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to demonstrate the value of T‑Mobile products and services.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to maintain customer readiness at all times. Partner with nearby store locations to properly onboard customers and perform skills practice, knowledge sharing, store operations, opening and closing procedures. Carry keys to the kiosk cabinets, lock/secure kiosk assets, and report any lost keys or assets to the manager.
• Deliver customer‑obsessed service: passionate, friendly, and engaging. Build rapport, trust, and loyalty, exceed expectations, proactively reach out to potential customers, pursue referrals, manage Be Back processes, and perform price overrides for specialty offers.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience; retail environment preferred (Preferred)

Knowledge, Skills and Abilities

• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position

Safety Sensitive Position: No

Compensation

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After completion, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. Employees are eligible for an Annual Stock Grant.

Benefits

Full and part‑time employees have access to the same benefits. We cover medical, dental, vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental leave, family building benefits, backup care, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, accident coverage, life insurance, disability insurance, long‑term care insurance, mobile service & home internet discounts, pet insurance, and commuter and transit programs. Learn about our benefits at

Employee Growth

We encourage career growth; we applaud your commitment to our values and believe you’re unstoppable!

Equal Opportunity

T‑Mobile USA, Inc. is an Equal Opportunity Employer. Employment decisions will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation, or harassment will not be tolerated.

Accommodations

People with disabilities needing reasonable accommodation during the application or interview process may email View email address on click.appcast.io or call View phone number on click.appcast.io. This contact is solely for accommodations and not for application or position inquiries.