Mobile Associate, Store-in-Store, Retail Sales

Job Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and a comprehensive compensation package. Employees enjoy multiple wealth‑building opportunities through an annual stock grant, an employee stock purchase plan, a 401(k), and access to year‑round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Mobile Associates, Store‑in‑Store

Mobile Associates are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around our products and services, obsessed with the connected world, and thrive in a high‑traffic environment where technology innovations, customer needs, and the Retail experience continuously evolve. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and passionately educating, demonstrating, and recommending solutions.

Job Responsibilities

• Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and onboarding. Identify customer needs and employ solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services.
• Complete training on the T‑Mobile in‑store experience, new skills, products, and processes. Review personal results, current promotions, and updates on the Hub to remain Customer‑Ready at all times. Continuously learn and improve skills to provide the best possible experience for customers. Partner with nearby store locations to properly onboard customers and perform skills practice, knowledge sharing, store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to manager.
• Customer‑obsessed. Passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Exceed customer expectations and proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be‑Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• ~6 months of customer service and/or sales experience in a retail environment (preferred)

Knowledge, Skills and Abilities

• Customer Satisfaction: Passionate customer advocate who balances customer experience with performance goals (Required)
• Team Building: Willingness to work alongside peers and store leaders, learning and sharing best practices (Required)
• Retail Sales: Competitive drive and confidence to succeed in a fast‑paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

Job Compensation

Hourly Base Pay: $17.50, plus $5.00 per hour training pay.
Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Every employee is eligible for an Annual Stock Grant.

Benefits

Full and part‑time employees have access to the same benefits when eligible, including medical, dental, vision, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays for full‑time employees, paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary life and disability insurance, and more. Eligible employees also receive mobile service & home internet discounts, pet insurance, and commuter/travel programs.

EEO Statement

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by federal, state, or local law. Discrimination, retaliation, or harassment based on any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms. If you are an individual with a disability and need reasonable accommodation, please email View email address on click.appcast.io‑mobile.com or call View phone number on click.appcast.io.