Supervisory Program Analyst

Job Title

Supervisory Program Analyst/PD07826A

Duties

Major duties include but are not limited to:

• Provides supervision to the Quality Management Officers who supervise the Quality Management Silent Monitor staff
• Plans and assigns work, sets priorities, advises employees on program goals and objectives
• Makes decisions based on sound clinical, evidence-based principles to optimize quality, effectiveness, and efficiency
• Develops and presents statistical, graphical, and narrative reports necessary to recommend the potential improvements to the Quality Assurance Clinical Officer and VCL leadership
• Ensures that frontline staff have knowledge and skills in crisis intervention techniques
• Ensures that call center industry standards, crisis intervention, suicide prevention skills, and information technology skills are being applied throughout VCL
• Is responsible for disseminating research to the Quality team for appropriate development and utilization in Coaching
• Explores and implements ways to eliminate or reduce significant bottlenecks and barriers to production, promote team building, and improve business practices within the Quality team and VCL respectively

Work Schedule: Tour of Duty is typically Administrative Hours. Tour is subject to change based on program needs.

Compressed/Flexible Work Schedule: May be authorized upon supervisor approval after training per Agency policy.

Remote: This is a remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements.