Member Services Leader - Onalaska

Job Opportunity

The Y is the leading nonprofit committed to strengthening the community by connecting all people to their potential, purpose and each other. Working locally, we focus on supporting young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives and generations, we ensure that we all have access to the opportunities, relationships and resources necessary to learn, grow and thrive.

Job Description

The Y is here for our community to provide a place for all to come and enjoy the facility and programming that we offer. In order to do this, we are looking for part-time leaders to help engage our members, participants, and staff. We are looking for candidates who are interested in working at either/both our Houser branch in Onalaska, and Dahl branch in La Crosse. Shift Availability: Monday - Friday: Start times: 4pm/4:30pm/5pm - 9pm Weekends: 6:30am - 12pm, 8:30am - 2pm, 12pm - 6pm, and 2pm - 6pm. Responsibilities: Perform excellent service to all members, staff, volunteers and guests Address member and safety concerns as needed Engage members/participants around the facility Act as lead Member Services Representative in all situations Requirements Ability to address and make solid decisions in emergency situations Excellent communication skills and willingness to build relationships Maintain positive relationships with youth in the building and address concerns as needed Benefits FREE adult Y membership (+ discount on Family Membership) 50% discount on Y programs 403(b) retirement account 12% retirement after 2 years and 1,000 hours per year Free Employee Assistance Program (EAP) An Equal Opportunity Employer