Front Office Manager

Front Office Manager

Trenton, NJ

Schedule

7:30 a.m. - 4:15 p.m (evenings/weekends as needed for events)

Salary

$55,000-$75,000 What is the opportunity?

The Front Office Campus Manager is a campus-based leadership role responsible for ensuring the main office operates as a highly organized, responsive, and student-centered hub for families, scholars, staff, and visitors. In this role, you will oversee front office systems, attendance processes, student records, and daily operational workflows while ensuring a seamless and welcoming experience for every family who interacts with the school. You will coordinate closely with the Front Office Associate to ensure strong execution of daily office operations and consistent service delivery across the campus. This is an opportunity for an experienced operations professional to lead critical school systems, strengthen family communication and trust, and drive operational excellence that directly supports scholar success.

What is in it for you?

• Merit-based pay increases annually
• Comprehensive medical, dental, and vision benefit plans
• Tax-deferred 403b retirement account with 25% matching up to a certain amount
• Free financial wellness advising through our Financial Advisor Service
• Optional short or long-term disability benefits through Aflac
• Regular strategic professional development and coaching
• Career advancement opportunities
• Smartphone and fully paid wireless plan through T-Mobile
• Windows-based laptop
• Regular team-building activities and outings
• 10 sick days and 3 personal days that roll over annually
• 30 paid holiday observances
• A rewarding career that positively impacts the lives of our amazing students

What will you be doing?

• Oversee daily front office operations to ensure a welcoming, organized, and professional campus environment.
• Coordinate and manage office workflows, ensuring consistent execution of procedures across the front office team.
• Supervise, coach, and provide ongoing feedback and support to front office staff, including scheduling and coverage planning.
• Ensure timely response and follow-up for family inquiries, concerns, and operational requests.
• Monitor and manage attendance systems in Alma, ensuring accuracy, timely updates, and compliance with reporting deadlines.
• Review attendance trends, escalate concerns, and support chronic absenteeism intervention efforts.
• Maintain organized, confidential, and audit-ready student records and ensure compliance with documentation requirements.
• Coordinate distribution of school-wide communications, announcements, and operational updates to families and staff.
• Support translation and accessibility needs to ensure equitable communication for all families.
• Lead operational readiness for school events, including enrollment, testing days, conferences, back-to-school events, and celebrations.
• Oversee office systems including filing, documentation, supply management, and operational trackers.
• Identify operational inefficiencies and implement improvements to strengthen office systems and workflows.
• Coordinate arrival, dismissal, transitions, and other daily campus logistics in partnership with school leadership.
• Ensure emergency preparedness procedures, drills, and operational protocols are implemented effectively.
• Maintain strong communication and coordination with school leadership regarding operational needs and follow-up items.
• Uphold confidentiality, professionalism, and responsiveness in all interactions while modeling a high standard of customer service and accountability.

What do we require from you?

• High school diploma required; associate's or bachelor's degree preferred.
• 3–5 years of experience in front office operations, school operations, administrative coordination, customer service, or office management preferred.
• Demonstrated experience coordinating workflows, systems, or office operations in a fast-paced environment.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills with a strong customer service orientation.
• Ability to supervise, coach, and support staff in an operational or administrative setting.
• Strong attention to detail with a commitment to accuracy, consistency, and follow-through.
• Experience handling confidential information with discretion and professionalism.
• Proficiency in Microsoft Office and Google Workspace; experience with student information systems (Alma preferred) is a plus.
• Ability to analyze operational challenges, identify solutions, and improve systems and processes.
• Strong interpersonal skills with the ability to build trust and maintain positive relationships with families, staff, and leadership.
• Ability to remain calm, organized, and solutions-oriented in high-pressure or fast-paced situations.
• Commitment to embodying Foundation Academies' core values of Love, Accountability, Support, and Trust (L.A.S.T.).

Want to join our FAmily?

We are Foundation Academies: Trenton, New Jersey's largest and highest-ranking K-12 free public charter school serving more than 1,000 scholars across three schools on two campuses. Our mission is to ensure that all of our students secure the academic knowledge and skills to prepare them for the nation's finest colleges, and to instill in them the core values of caring, respect, responsibility, and honesty. We admit students by lottery, irrespective of gender, race, household income, or academic ability.

Our team of experienced and mission-driven urban educators values growth mindsets, lifelong learners, and individuals who believe that every child deserves an excellent education. We hold ourselves, our students, and our city to high standards because that's what our families deserve.

We are conveniently located a quick car ride to downtown Princeton, a 45-minute SEPTA ride to Philly's Center City, and a hop on the NJ Transit Express to New York City.

Equal Employment Opportunity Statement:

Foundation Academies is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Foundation Academies prohibits unlawful discrimination based on race, color, creed, gender, gender identity, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. All such discrimination is unlawful and prohibited by Foundation Academies. It is also our policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.