Consumer Collections Coordinator

Consumer Collections Coordinator

The Consumer Collections Coordinator pursues balances owed from individual customers on rental transactions. This position may also be called upon to perform account analysis and/or provide additional support for the daily activities of the department. This position requires collections or customer service experience.

This position will be in person in Tulsa, OK with the option to work a hybrid schedule. Working hours will be Monday through Friday with an 8 hour set schedule.

We offer a robust Benefits Package including, but not limited to:

• Competitive Compensation - This position offers targeted 1st year annual compensation of $37,500 with an average 40 hour work week.
• Paid Time Off, starting with 12 days off per year
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

We are committed to a fair and transparent hiring process. Candidates should expect identity verification, video interviews, technical validation of skills, and verification of employment, education, and work authorization. Falsification of information, proxy interviewing, or misrepresentation of experience or location will result in disqualification.

Responsibilities

• Review reservations, rentals, credit card authorizations and charges in rental transaction systems as well as various reporting databases and sources to determine validity of rental charges and identify discrepancies
• Conduct professional interactions with customers via multiple communication channels to resolve balances owed, escalating disputed balances to the appropriate contact or to immediate supervisor
• Activate or deactivate "Do Not Rent" requests
• Organize and maintain a portfolio of accounts to optimize efficiency with collection efforts and ensure daily and monthly matrix goals and requirements are met
• Request and file special reports and/or documentation to assist in escalated research of accounts
• Resolve email requests received from customers, customer service and or other departments daily
• Research various rental system and reporting databases to verify balances owed and ensure billing accuracy
• Process payments and adjustments to resolve balances
• Ensure all customer credit card information is secure and that all processes comply with data protection standards for customer credit card information
• Research credit card charges
• Prepare and submit write-offs for negotiated account balances, as needed
• Document interactions, maintaining clear, concise and accurate notes in applicable rental and financial systems
• Stay up-to-date on all major credit card acceptance guidelines, industry chargeback rules and regulations and maintain awareness of the Fair Debt Collection Practices Act (FDCPA)

Qualifications

• 1 year collections and/or customer service experience using a computer on a daily basis required
• 2 years of call center experience preferred
• Intermediate in Excel
• Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week
• Must be willing to accept starting pay of $18.03/hour.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Minimum age of 18 years.
• Current residence in the Tulsa area.