Guest Services Host

The Opportunity The Memphis Grizzlies are currently looking for enthusiastic and welcoming Guest Services Hosts to provide exceptional front-line customer service to all guests visiting the FedExForum. In this role, you’ll extend a gracious welcome, fulfill special requests while anticipating them, and proactively address issues during events to optimize the guest experience. The job training for this position will start in July with events starting in September leading into the basketball season. Must be available to start at 5:00pm for basketball games, and for non‑basketball events start times vary by event. Shifts can end as late as 1:00am. In This Role You Will Ensure all guests are greeted upon arrival and first impression standards are met. Maintain designated station during scheduled event time. Ensure all clients have correct tickets and/or credentials to enter the host area of control. Learn the layout of FedExForum and re‑direct guests to the correct areas of the building when assistance is needed. Promote personal guest relations and ensure all arena guests receive a consistently high standard of service and quality. Demonstrate customer engagement (S.A.U.C.E.) initiatives in customer interactions for all FedExForum events. Monitor assigned section(s), assist guests with seat location, and watch for seat hoppers. Remain in position unless redeployed by Supervisor or full‑time staff member. Service and fulfill individual requests with expediency and care. Respond to all inquiries, suggestions, and concerns from guests. Advise and immediately follow up with the Guest Relations Supervisor with any reported problems or concerns. Accept additional event responsibilities, including chair breakdown after concerts and floor shows, ticket scanning, elevator/disabled lift operation, and attend pre‑ and post‑event briefings. Supply detailed event information to the Guest Relations Supervisor during your shift so that all event issues have been resolved or passed on to the appropriate department. Other duties as assigned. The Experience You Will Bring Must be 18 years of age or older. High School Diploma or GED. Minimum one‑year hospitality, guest services, or other direct customer contact experience with a heavy emphasis on providing an exceptional level of customer service and satisfaction. Must be able to work in a variety of environments, including reasonable accommodation: standing for extended periods, working at heights, tight or enclosed spaces (e.g., elevators), darkened arenas, crowded areas, loud or noisy settings, areas with flashing lights. Must have availability to start shifts as early as 5:00pm for basketball games, and for non‑basketball events start times vary by event. Shifts can end as late as 1:00am. Must be available to work at least 80% of arena events. Strong communication, written and interpersonal skills; must be people‑oriented and enjoy working in a team‑oriented environment. Must have the ability to relate professionally to all levels of staff, guests, clients, and VIPs. An energetic, positive, and self‑motivated person; must be diplomatic, mature, and professional. Must be able to lift up to 10lbs. Must have a passion for the sports and entertainment industry. Nice to Have Knowledge and passion for the sports and entertainment industry. What We Offer At the Memphis Grizzlies, we strive to provide a fun, diverse, and rewarding work environment for all team members. In addition to offering a competitive hourly wage, we have other great benefits and perks. Flexible scheduling around your availability. Team Store Discounts. Happy Hours and other fun activities. Discount game night meals and snack program. Employee Discounted Grizzlies and Hustle Game Tickets. NBA Sponsored Discount Programs. Employee Referral Bonuses. Company Swag. Employee Recognition and Years of Service Awards. Equal Opportunity Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law. Applicant Safety Applicant Safety: The Memphis Grizzlies have been made aware of bad actors using our company's name for fake employment opportunities using social media and instant messaging platforms. The Memphis Grizzlies will never require candidates to send or deposit money in exchange for, or as a condition of, an offer of employment. The Grizzlies will also never ask for any sensitive personal information such as Social Security numbers, dates of birth, or bank account details via email, social media or messaging platforms, or during interviews. If you are contacted by anyone claiming to represent the Memphis Grizzlies and cannot confirm they are with our company, please contact us with the details. #J-18808-Ljbffr