Operations Engineering Manager

Operations Manager – Colorado Springs, CO The BY YOUR SIDE Operations Manager ensures a positive experience for prospective and current families by maintaining accurate, efficient communication and documentation with parents and clinical staff. This role provides day‑to‑day supervision of the Registered Behavior Technicians (RBTs) at assigned center(s), promotes fair and consistent employment practices, and supports the delivery of high‑quality services. The Operations Manager also serves as the primary point of contact for center maintenance needs. In this full‑time, on‑site role (Monday‑Friday, with occasional evening, weekend, and on‑call shifts as needed), the Operations Manager works in both professional and clinical environments, frequently lifting up to 25 pounds and occasionally up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Why You'll Love This Role Compensation : $56,000–$60,000 annually based on experience Immediate Pay Access – choose when you get paid Full health benefits package + pet insurance 401(k) with company match 28 days paid time off + paid holidays Professional growth in a culture that celebrates success Core Duties and Responsibilities Responsible for all center maintenance, operational readiness, organization, and supply management. Conduct daily walk‑throughs to identify and address safety, cleanliness, maintenance, and operational concerns. Maintain a consistently clean, organized, and tour‑ready center aligned with operational standards. Manage cleaning tasks, restocking, vendor coordination, and work order management in accordance with company approval guidelines. Control supply inventory within the center budget and complete monthly and as‑needed purchase orders. Complete opening and closing procedures, including schedule adjustments or early arrivals for weather or other operational demands. Participate in leadership and team meetings. Attend professional development training (in‑person, virtual, or recorded) and complete related assignments and compliance trainings by assigned deadlines. Achieve assigned Key Performance Indicators (KPIs): RBT retention/turnover, RBT utilization, session conversions, center supplies budget. Serve as the primary point of contact with clients, families, and visitors; maintain professional communication in compliance with HIPAA regulations. Conduct center tours for new or prospective clients/caregivers in the absence of the Center Director. Ensure timely communication with caregivers for day‑of client matters. Maintain consistent communication with the Center Director regarding any escalations or concerns. Conduct emergency and safety procedures training for all new employees. Provide direct supervision to RBT team members, monitoring adherence to operational expectations, company policies, and handbook standards, while coaching, giving feedback, and supporting performance. Assist with interactive interviews and support the selection process for prospective RBT candidates. Conduct performance reviews in collaboration with the Center Director and Clinical Supervisor. Conduct corrective action for non‑clinical performance and policy‑related issues in collaboration with the Center Director. Lead scorecard and reliability notifications. Conduct training compliance reviews and conversion audits. Maintain operational files and complete routine audits to ensure accuracy, compliance, and organization of records. Uphold and adhere to BY YOUR SIDE’s core principles, policies, and procedures, including health, safety, and code of conduct. Flex Duties and Responsibilities Obtain and maintain active RBT certification through the BACB; renew as required. Conduct onboarding check‑ins for new hires. Facilitate, track, and monitor the RBT certification process and monthly supervision requirements. Facilitate all required components of New Hire RBT Training, including clinical and operational policies and procedures. Conduct competency assessments. Required Skills and Competencies Ability to maintain quality, safety, and infection control standards. Strong communication skills – proactive, professional, and effective engagement with clients, families, and team members. Capable of responding quickly, calmly, and safely to emergency or stressful situations. Proficient with Microsoft Office (Teams, Word, Excel, Outlook). Flexible and adaptable in a fast‑paced, dynamic environment with shifting priorities and deadlines. Excellent time‑management and organizational skills; able to multitask, prioritize, meet deadlines, and deliver high‑quality work with attention to detail. Professionalism in communication, timeliness, and preparation. Strong verbal and written collaboration skills. Education and Certifications Required High School Diploma or GED equivalent (required); Bachelor’s degree strongly preferred. 2+ years overseeing daily operations. 2+ years providing excellent customer service. Environmental Conditions / Physical Requirements Work in both professional and clinical environments. Reliable transportation required for travel to and from work and between therapy environments. May regularly lift, pull, push, and/or move up to 25 pounds and occasionally up to 50 pounds. Must be able to move quickly and kneel, bend, squat, crouch, twist, walk, sit, stand, and reach for extended periods. Must be able to respond quickly, including moving from a seated to a standing position during emergencies. Must be able to assess and respond to safety and security factors. Work hours and days may vary; evening, weekend, and overtime hours may be required. Requires prolonged computer use and extended screen time. While performing duties, employee regularly talks or hears and works in an environment with elevated noise levels. Applicants must be authorized to work for any employer in the U.S.; we are unable to sponsor employment visas. Equal Employment Opportunity Statement We are an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. #J-18808-Ljbffr