Front Desk Agent

Job Description

Job Description

Front Desk Agent | Luxury Resort | Full-Time

Salamander Middleburg – Middleburg, VA

Start your luxury hospitality career at a Forbes Five-Star resort where Front Desk professionals are trained to deliver world-class guest experiences. Salamander Middleburg is seeking a polished, service-driven Front Desk Agent who enjoys guest interaction and thrives in a fast-paced luxury environment.

Position Summary

The Front Desk Agent is responsible for welcoming guests, managing check-in and check-out, handling guest requests, and ensuring every interaction reflects Forbes Five-Star service standards.

Key Responsibilities

• Greet and welcome guests upon arrival
• Process guest check-ins and check-outs accurately
• Answer phones and respond to guest requests promptly
• Assist with room changes, late checkouts, and billing inquiries
• Promote the Guest Loyalty Program
• Handle cash and maintain accurate reports
• Provide information about resort amenities and local attractions
• Maintain guest activity logs and ensure follow-up
• Support guest satisfaction and service recovery when needed

Qualifications

• Hospitality or customer service experience preferred
• Strong communication and computer skills
• Professional appearance and demeanor
• Ability to multitask and stay organized
• Must be 18 years or older
• High school diploma or equivalent required

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off and Paid Holidays
• Complimentary employee meals
• Uniforms provided
• Employee discounts on rooms, spa, dining, and retail
• Discounted stays at Salamander Collection properties
• Career growth opportunities

Apply Today

Join a team recognized for excellence in luxury hospitality.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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