Senior Business Analyst

Senior Business Analyst

Randstad's client in Washington, DC seeks a skilled Senior Business Analyst to lead the collection, analysis, and documentation of complex business requirements, integrating technical solutions across diverse functions. This role involves managing client priorities, aligning technology with business strategies, and fostering collaboration across business units. The ideal candidate will possess strong analytical skills, proficiency in tools like HP Quality Center and Microsoft Office, and effective communication abilities. This position offers the opportunity to contribute to impactful projects in a collaborative environment across various locations including Washington, DC, Wilmington, DE, Atlanta, GA, and Philadelphia, PA.

Responsibilities:

• Manage client priorities of projects and requests, ensuring alignment with business strategies and objectives.
• Utilize a structured requirements process to assess client needs, prioritize business requirements, and recommend viable options, risks, and cost-effective solutions.
• Conduct feasibility studies, draft proposals, and develop business cases for evaluation by stakeholders and management.
• Collaborate with technical teams to develop and communicate business requirements for the design and implementation of solutions.
• Procure technical assistance as needed to resolve issues and ensure smooth project implementation.
• Review and monitor testing processes to ensure adequate validation of business requirements with minimal risk.
• Develop and maintain Service Level Agreements to ensure service delivery meets client expectations.
• Assist in the selection of vendors for clients in accordance with IT standards and specifications.
• Investigate, resolve, and escalate problems as necessary to maintain project progress.
• Monitor and analyze metrics to gauge customer satisfaction and identify areas for improvement.
• Promote understanding of IT roles, processes, and activities within business units to foster collaboration and alignment.
• Support and participate in the formal reporting of project status to stakeholders.
• Manage customer expectations throughout the project lifecycle to ensure satisfaction and success.