Service Manager

Service Manager – Lease-Up (St. Johns Cottages) At St. Johns Cottages, our brand-new lease-up community, you’ll be the driving force behind creating a safe, beautiful, and fully functional environment for our very first residents. As the Service Manager, you’ll lead a skilled maintenance team through the unique demands of launching a new property—making sure every home, common area, and amenity is in top shape from day one. You’ll oversee all aspects of community maintenance, from responding to resident service requests to troubleshooting plumbing, electrical, and HVAC issues. You won’t just manage—you’ll roll up your sleeves to ensure quality, safety, and timeliness. You’ll also coordinate landscaping, vendor services, and preventative maintenance programs to keep the property looking and running its best. On the administrative side, you’ll handle ordering and managing supplies, tracking budgets, hiring and training team members, and keeping detailed maintenance records. Your leadership will set the tone for a smooth lease‑up experience, ensuring every resident feels confident that their home is cared for by a team they can trust. About This Opportunity Location: Living Fully St Johns Cottages 6805 St Johns Ave, Palatka, FL 32177 Bonus: Monthly and quarterly bonus potential based on performance. Position type: Full‑time This job requires a flexible schedule with varied work hours that may include weekends. What We Are Looking For In a Service Manager HVAC Certified Lease‑Up Experience a Must Proven experience as an HVAC Service Manager or a similar role. Strong knowledge of HVAC systems, components, and controls. Leadership and team management skills with a focus on collaboration. Excellent problem‑solving and decision‑making abilities. Familiarity with budgeting and cost control principles. Practical communication skills for interactions with team members, vendors, and residents. Relevant certifications and licenses in HVAC systems. Familiarity with property management operations is a plus. Have a valid driver’s license, clean driving record, and a reliable vehicle to use for everyday work assignments and on‑call rotation. Possess own basic tools. Ability to lift 50+ lbs and walk multiple flights of stairs daily. Strong customer service skills and a can‑do attitude. What You Will Do As a Service Manager Wow‑ing residents with impeccable service. Craft cost‑saving initiatives and manage budgets effectively. Swiftly respond to resident requests within 24 hours. Guide the maintenance team's hours, focus, and on‑call schedule. Lead by example, providing mentorship and coaching. Ready vacant apartments for move‑ins, ensuring top‑notch repairs and replacements. Multi‑skilled: from painting and electrical work to HVAC and pool maintenance. Keep grounds pristine, promptly address emergencies, and identify property hazards. Nurture relationships with service providers, overseeing vendors and supplies. Maintain a well‑stocked maintenance shop without unnecessary spending. Uphold loss prevention initiatives and manage OpEx maintenance budget. Streamline purchasing through Appfolio, ensuring cost‑effective acquisitions. Lead from the front, performing technician and groundskeeper duties. Efficiently schedule vacancies for 5‑day turns. Assign service requests to qualified personnel for a 24‑hour turnaround. Schedule all vacancies for 5‑day turns. Manage security deposit dispositions and attend required meetings. Benefits And Perks Paid time off (PTO) Health, dental, vision, and life insurance 401(k) matching Learning/educational incentives Volunteer time off Well‑being programs Company events Self‑improvement and productivity tools Opportunity to make a difference Equal Opportunity Employer DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at View email address on click.appcast.io. Offers of employment are conditional upon satisfactory completion of pre‑employment background verification (including E‑Verify). California applicants can view our California Data Privacy Policy here. #J-18808-Ljbffr