Team Manager | Healthcare | Credentialing | Claims Processing/Provider Data Management

Company DescriptionAbout Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.SutherlandUnlocking digital performance. Delivering measurable resultsJob DescriptionSutherland is looking for a talented AssociateManager to support one of our growing Healthcare programs! If you have the leadership skills along with healthcare domain experience, we want to hear from you! As an Associate Manager you will get to:Supervise the daily operations of the Credentialing team, including workload distribution, performance management, and staff developmentEnsure provider demographic and credentialing data is accurately entered and maintained in all systemsDrive the performance of the team, by monitoring productivity, quality, and turnaround time standardsProvide coaching, mentoring, and performance feedback to team membersManage attrition, shrinkage, and other critical metrics of the team.Support projects involving system enhancements or process automationEnsure credentialing activities are completed in accordance with applicable regulatory requirements, accreditation standards, health plan policies, contractual requirements, and established service-level agreementsIdentify and resolve credentialing issues, discrepancies, and exceptions, escalating complex matters as appropriateEnsure appropriate primary-source verification and documentation are completed and maintained in accordance with established requirementsQualificationsOur most successful candidates will have:2+ years’ experience leading a team within the healthcare domain - experience with Credentialing. (Knowledge of Claims processing or Provider data Management can be an advantage!).Must be Team Manager University certified Open availability Ability to work in MS Office and other program-specific platformsAbility to work in a fast-paced environmentThe ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-playerStrong analytical skills; be able to interpret data, identify trends, and make suggestions for improvementsStrong verbal and written communication skills; be able to communicate in a clear, constructive, and professional mannerAdditional InformationAll your information will be kept confidential according to EEO guidelines.EEOC and Veteran DocumentationDuring employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.SummaryType: Full-timeFunction: ManagementExperience level: Mid-Senior LevelIndustry: Telecommunications