Mortgage Loan Servicing Specialist

This position is located at our Spokane, WA Downtown branch.

What’s Important To You

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

Summary

The Mortgage Loan Servicing Specialist performs servicing duties as they relate to the accurate accounting, settlement, administration, and maintenance of mortgage loans in accordance with regulatory and investor guidelines. This position may focus on specified areas of Mortgage Loan Servicing including customer service, escrow administration, new loan boarding and quality control, loan maintenance and/or payment processing. The Mortgage Loan Servicing Specialist will collaborate with each functional area within Mortgage Loan Servicing to ensure procedures are developed and maintained, resource needs are identified, cross-training efforts are coordinated, and assist leadership with departmental and field communication.

Essential Duties And Responsibilities

• Provides development and ongoing maintenance of Mortgage Loan Servicing procedures.
• Identifies mortgage loan servicing training needs, development of training materials, and assistance with scheduling and delivery.
• Provides mortgage loan servicing and support functions such as processing loan payments/ corrections, payoffs, and responding to internal and external customer inquiries.
• Completes administration of mortgage loan escrow accounts to include maintenance, monitoring, and payment of taxes and insurance.
• Collaborates with Mortgage Loan Servicing leadership to continually identify, propose, and implement workflow improvements.
• Maintains a working knowledge of First Interstate Bank policies, investor guidelines, and federal regulations that apply to Mortgage Loan Servicing including Regulation E, Regulation X, and Bank Secrecy.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills And Abilities

• Advanced personal computer skills with demonstrated knowledge of Microsoft Excel, Word, and e-mail
• Self-starter and works with minimal direction
• Strong verbal and written communication skills
• Interpersonal skills and team oriented
• Ability to meet deadlines
• Ability to appropriately escalate issues requiring problem solving and decision making
• Ability to resolve complex account issues with little assistance

Education And/Or Experience

• High School Diploma or General Education Degree (GED) required and
• Bachelor's Degree from a four-year College or University preferred
• 3 years relevant experience in a financial institution within loan servicing preferred
• Understanding of loan accounting systems, loan payment types, and loan processing preferred

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Lifting - Occasionally (up to 10 lbs)
• Sitting - Frequently
• Overtime - Subject to business need
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Regular and Predictable Attendance - Required

Compensation & Benefits

We offer a competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $21.45 to $32.19 per hour in WA and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Benefits include, but are not limited to, medical, dental, vision, short-term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays. For more information regarding our benefits, please visit

• If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.