SYSTEMS ANALYST III-ENT

Job Description - SYSTEMS ANALYST III-ENT (T235523) Overview To perform highly complex voice systems process analysis, design, and simulation across multiple platforms and/or cross-function in business areas. To perform process improvement and re-engineering with an understanding of technical problems and solutions as they relate to the current and future business environment. To develop innovative IT solutions for risky and demanding business situations. To function as a specialist in a particular aspect of voice systems analysis or as in integrator of analysis and design across technology platforms, business areas, or locations. This position will commit to fostering an environment of heightened security following Information Technology Security Policies and participating in security training, such as Health Insurance Portability Accountability Act (HIPAA) and Family Education Rights and Privacy Act (FERPA), on an annual basis. Responsibilities Assists with the support of existing institutional voice systems, makes recommendations and may act as technical lead for design and engineering of University voice systems upgrades and integrations. Collaborates with other VOIP technologists regarding project interdependencies and performs capacity planning. Achieves unit objectives through documentation and management of technical projects and Voice services. Works closely with IT architects and analysts, and sits on a variety of committees. Perform other duties as assigned. Qualifications Associate's degree in Information Systems or a related field and eight (8) years of related experience required. Work experience may substitute for education requirement. Knowledge, Skills, Abilities: Comfortable with a range of enterprise voice and VOIP technologies. Experience collaborating with people, processes, and projects small and large. Experience with the following technologist skillsets: Active Accountability. Experience with technology documentation and process improvement strategies. Passionate about standardization and automation. Strong knowledge of best practices, monitoring, and tooling. Experience with the following voice systems skillsets: Comfortable with a range of programming and scripting languages. Experience using the typical VOIP toolbox of software and management tools. Experience with large scale distributed VOIP systems in production. Passionate about troubleshooting, debugging, and automation. Driven by integrity and openness culture. EEO Statement UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix. Primary Location University Job Category Information Technology Organization 190600000 Telecommunications Employee Status Regular Shift : Day/1st Shift Work Arrangement (final schedule to be determined by the department/hiring manager) : Onsite #J-18808-Ljbffr University of Alabama at Birmingham