Technical Consultant

Overview Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real‑world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career‑defining work. We’re all in on this mission. If you are too, let’s talk. Company Description Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while providing strong security protection. The Okta service integrates directly with an organization’s existing directories and identity systems, and 6,500+ applications. Because Okta runs on an integrated platform, organizations can implement Okta quickly at large scale and low total cost. Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure. Job Purpose In this role, you will be tasked with providing hands‑on implementation and deployment services to our customers. You will lead multiple concurrent customer deployment projects, engage with the full Customer Success team for transition post‑deployment, and continuously improve delivery processes. Duties and Responsibilities Work hands‑on with Okta customers, primarily in a post‑sales role, to provide innovative consulting services. Gather, analyze, and document post‑sales requirements. Communicate to customers and partners at the technical and/or functional level appropriate for the situation. Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction. Be prompt and deliver high‑quality service and leadership to align with customer goals and requests. Manage project scope, schedule, status, and documentation. Mentor and train customers on the service. Act as a liaison between customers and Product Management to drive product development. Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues. Interact with management and other roles within the customer organization and Okta. Collaborate with the sales team on existing customers up‑sell and cross‑sell opportunities. Perform hands‑on technical design, configuration, and troubleshooting of the Okta service. Shape and influence Okta’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction. Manage multiple concurrent deployment projects. Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS‑Federation, OAuth, and OpenID Connect. While providing customer service, apply knowledge of cloud architectures as well as complex enterprise on‑premise IT landscapes. You will use your SaaS deployment experience with applications such as Salesforce, Box, Office 365, Workday and HR as master for identities. Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc.) when working with customers. Utilize knowledge of typical enterprise identity life‑cycle management processes and standards. Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations. May provide mentoring, guidance, and expertise to less experienced team members. Ensure quality and time management processes are followed by team (e.g., change controls, time tracking). Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement. 25% future travel required to customer sites. Qualifications 5+ years experience as a technical consultant delivering solutions to external customers. Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc.). Some knowledge of enterprise web technologies, security and cutting‑edge infrastructures. Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.). Familiar with API management using Mulesoft, Axway or Apigee preferred. Ability to work independently and multi‑functionally supporting the development of client work you’re doing. General knowledge of cloud architectures as well as complex enterprise on‑premise IT landscapes. Knowledge of typical enterprise identity life‑cycle management processes and standards. SaaS deployment experience: Salesforce, Box, Office 365, Workday and HR as master for identities preferred. Ability to multi‑task and manage multiple customer engagements is a requirement. Able and willing to be a hands‑on contributor. Superb communication skills, including issue tracking, triaging and crisis management. Experience in Process Improvement, Decision‑making, Managing Processes, Planning, Analyzing Information and Developing Standards. Nice to Have Experience in designing and implementing security and identity management solutions to support critical systems and business programs. Experience with technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS‑Federation, OAuth, OpenID Connect). AD and LDAP experience is preferred. Experience with popular AI tools (e.g., Gemini, Claude, ChatGPT, etc.). Problem Solving Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. Asks probing questions to elicit facts and clarify a situation. Identifies critical issues with ease. Engages appropriate resources to obtain information, seek suggestions and acquire assistance. Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets. Communication Communicates with internal and external customers and all levels of management. Effectively communicates technical information to non‑technical audiences. Delivers informative, well‑organized presentations. Understands how to communicate difficult/sensitive information thoughtfully. Uses active listening skills to figure out and understand the customer’s business goals, objectives and priorities. Team and Customer Interaction Facilitates effective team interaction. Communicates effectively with customers to identify needs and evaluate alternative technical solutions with customers. Continually seeks opportunities to increase customer satisfaction and deepen client relationships. Manages client expectations effectively. Education A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline is required. Compensation & Benefits OTE range for the San Francisco Bay area: $142,000 — $194,700 USD. OTE for California (excluding SF Bay), Colorado, Illinois, NewYork and Washington: $126,000 — $173,800 USD. OTE for Canada: $117,200 — $167,200 USD. Benefits include health, dental and vision insurance, 401(k), flexible spending account, paid leave (including PTO and parental leave) and, where applicable, equity. Total Rewards information is available at and The Okta Experience Supporting Your Well‑Being Driving Social Impact Developing Talent and Fostering Connection & Community Equal Opportunity Employer Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice. #J-18808-Ljbffr