DMH Child Youth and Family Case Management Supervisor - Human Services Coordinator II

Job Title DMH Child Youth and Family Case Management Supervisor – Human Services Coordinator II Overview The Child Youth and Family Services operated by the Department of Mental Health (DMH) is seeking a dynamic candidate to be the Southeast CYF Supervisor, assigned to the Quincy Site Office. Primary duties will focus on Quincy DMH Site catchment towns and will be assigned to perform Area‑based duties to ensure coverage when necessary. The CYF Supervisor has the responsibility of monitoring performance and utilization of assigned Area or Site‑based CYF contracts and serving as the Service Integration Specialist and liaison to the Community Service Agencies. The CYF Supervisor will oversee case management and administrative supervision of assigned CYF Case Manager(s) and coordinate referrals from Service Authorization to providers and case managers. This is a community‑facing position that liaises with community providers and members regarding education and information on DMH CYF Services. Work Schedule Monday through Friday 8:30 am to 5:00 pm (40 hours/week) with Sunday and Saturdays off. Duties and Responsibilities Provides direct case supervision and consultation to assigned Human Services Coordinator I(s) to ensure compliance with established standards of care for case management. Maintains caseload oversight for assigned Human Services Coordinator I(s) to ensure efficient and effective use of resources and appropriate case handling. Monitors implementation of case management policies and procedures, especially Individual Service Plan (ISP) regulations, to ensure compliance within established standards of care and timelines. Assists with inter‑intra agency service coordination and referrals. Coordinates, monitors, and assesses the quality and quantity of case management reviews; facilitates and documents annual and periodic ISP reviews and countersigns ISPs as required by department regulations. As a member of an interdisciplinary team, organizes and schedules client treatment programs; reviews and assesses treatment progress and service delivery; meets with clients and families to coordinate service delivery and assess treatment results; refers to other programs and facilities as needed. Oversees local Flexible Support and Day Services through contract monitoring measures and tools, including use of Tableau and other electronic databases, reviewing utilization and IAP development and goal attainment. Identifies and raises performance issues to the CYF Director/designee, and offers consultation and assistance to ensure quality service delivery. Maintains data management in MHIS and other electronic systems; authorizes, enrolls, and disenrolls appropriate services in a timely manner. Serves as DMH Service Integration Specialist and liaison to the CBHI Community Service Agencies by collaborating with the CSA Director to ensure cohesive interface of DMH and CSA service systems, providing education to CSA staff about DMH service authorization and services, facilitating access to DMH community resources for youth with ICC, consulting on and facilitating DMH Service Authorization for youth as needed, and providing consultation to CSA care planning teams as needed. Provides consultation to community partners as local mental health authority on youth and families with complex clinical and systems needs. Meets with youth and families as needed to assess service effectiveness, discharge readiness, and the need for additional linkages and service referrals. Provides consultation to the Sites’ TAY Case Manager and case supervision on cases for youth under 22. Required Qualifications Knowledge of psychosocial problems, types, and symptoms of those with mental and emotional disorders. Knowledge of the principles, practices, and techniques of counseling, interviewing, crisis intervention, motivation, and reinforcement. Knowledge of the types of programs and services available to the mentally ill population. Ability to understand, explain, and apply laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing agency and Site activities. Ability to make case assessments by examining records and documents and through questioning and observing clients. Ability to communicate effectively orally and in writing, giving clear accurate instructions. Ability to make decisions, act quickly, and maintain a calm manner in stressful or emergency situations. Special Requirements Travel is required—primary duties will focus on the Taunton DMH Site catchment towns and will be additionally required to travel to perform Area‑based duties to ensure coverage when necessary throughout the DMH Southeast Area. Travel may also be required throughout the State on occasion for meetings. A current and valid Massachusetts Class D (or equivalent) Motor Vehicle Operator’s license is required. Preferred Qualifications Licensed as an independent practitioner. Extensive experience in child/adolescent behavioral health services. Experience as a supervisor. Prior experience as a case manager. Multilingual fluency. About the Program The Department of Mental Health provides Child, Youth, and Family (CYF) services to eligible individuals and families who meet clinical criteria for service authorization. The CYF Case Manager Supervisor ensures direct case supervision and consultation to CYF Case Managers to guarantee compliance with established standards of care for case management at the Site. Benefits Employees receive comprehensive benefits including health, dental, vision, and retirement plans. Vaccination for COVID‑19 and Influenza is required for all staff. Equal Opportunity An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by law. #J-18808-Ljbffr Commonwealth of Massachusetts