Closing Specialist (Bilingual Japanese/English)

Closing Specialist

Hourly Rate: $16.00

Are you looking for a place where meaningful moments are made together?

Our Marriott Vacation Club, Waikiki location in Honolulu, HI is looking for a Closing Specialist to join their Sales & Marketing team.

Pay: $16.00 per hour plus incentives/bonuses — excellent earning potential! Apply today to learn more.

Schedule: Full Time | 5 days per week | Typical Hours: 10:30am - 6:30pm | must be flexible to work weekends and holidays | Schedule subject to business needs.

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Closing Specialist, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Closing Specialist, a typical day will include:

• Answer Owner questions regarding the use of properties and location amenities; make recommendations given the background information obtained on the Owner through discovery.
• Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
• Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval).
• Ensure that signed contract paperwork is accurate and contains all necessary information and documentation.
• Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.
• Uses sales techniques that maximize revenue while maintaining existing guest loyalty, including up-selling.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Closing Specialist:

• Available to work a flexible schedule to include weekends and holidays.
• Notary License Required: associate must have notary license active and in good standing by the end of nine (9) month introductory period, from date of hire.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 10 lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.