Quality Tech - PressRoom

Quality Assurance Technician

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

The Quality Assurance Technician is responsible for ensuring all production quality procedures are consistently followed on the manufacturing floor. This role partners closely with Operators to verify product quality, perform testing, and monitor compliance with customer specifications and internal standards.

In this role, the individual will regularly collect samples and retains, conduct quality testing, document results, and identify non-conformances. The QA Technician plays a critical role in maintaining product integrity by addressing issues in real time, ensuring corrective actions are implemented, and escalating concerns when necessary. A typical day includes auditing production lines, reviewing product specifications, interacting with machine crews, and ensuring production meets all quality expectations before continuing operations.

Ensure adherence to all quality procedures and standards across production lines

Conduct product inspections, audits, and testing to verify quality compliance

Collect and analyze retains and samples to validate product specifications

Document all quality checks, audit results, and corrective actions accurately

Identify and communicate non-conformances to Operators and ensure timely resolution

Escalate unresolved quality issues by stopping production and placing equipment on Quality Hold when required

Collaborate with Operators, Supervisors, and Managers to resolve production quality issues

Maintain active presence on the production floor until issues are resolved and quality standards are restored

Build effective working relationships with machine crews to support operational success

Support continuous improvement efforts by participating in problem investigations and root cause analysis

General knowledge of manufacturing processes, preferably in folding carton production

Ability to read and interpret safety rules, customer specifications, and quality procedures

Strong understanding of acceptable product quality versus non-conforming conditions

Experience using inspection tools such as rulers, calipers, and micrometers

Basic computer and data entry skills

Ability to perform basic arithmetic calculations

Capability to conduct investigations and problem-solving activities

Strong attention to detail and documentation accuracy

Effective communication and teamwork skills

Ability to recognize common packaging defects such as cracking, tearing, and scoring issues

Must pass color vision and color hue tests

Ability to maintain consistent attendance and work overtime as needed

Ability to perform essential job functions with or without reasonable accommodation

Corporate culture based on integrity, respect, accountability and excellence

Comprehensive training with numerous learning and development opportunities

An attractive salary reflecting skills, competencies and potential

A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work