IT Helpdesk Technician

IT Helpdesk Technician

M&K Truck Centers is a premier commercial truck dealership specializing in Mack and Volvo truck sales.

We're looking for a skilled and detail-driven IT helpdesk technician who would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel to remote locations will be required.

Job Responsibilities:

• Log all requests in the IT Service desk ticketing system
• Place orders for IT supplies as needed for end users
• Resolve end users issues either by walking them through the steps or remoting into their desktop
• Escalate tickets to the on call field technician for each site if needed
• Responsible for creating new accounts in Active Directory, Exchange & other software as need and passing that information on to the appropriate individuals.
• Continually monitor SLA's and run reports as needed on open tickets
• Identify and suggest possible improvements on procedures
• Take on assignments and provide an updated status at regular conference calls
• Lifting up to 50 lb's

Education and/or Experience:

• 1-5 years of Help Desk, Desktop Support, or IT Support experience.
• Strong knowledge of Windows operating systems, Microsoft 365, Microsoft Office, and common business applications.
• Experience configuring, imaging, deploying, and troubleshooting PCs, laptops, and related hardware.
• Understanding of networking fundamentals and the ability to troubleshoot connectivity issues.
• Experience with Active Directory user account management; Exchange administration experience is a plus.
• Associate degree in Information Technology or related field preferred; CompTIA A+ and Network+ certifications are a plus.

What We Offer:

• Competitive salary, benefits package including ESOP Program.
• Opportunities for professional development and growth.
• A supportive and dynamic work environment.