Branch Operations Manager

Quality Talent Group

Buffalo, NY

Job Description

Job Type: Full-time, Part-time

Shift: Day Shift

Why join this team?

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life, critical illness, and accident insurance
Parental and critical caregiving leave
Discounts and savings programs
Commuter benefits
Tuition reimbursement & dependent scholarships
Adoption reimbursement

Requirements:

2+ years assessing customer needs or resolving issues
1+ year leadership experience
Strong customer service and problem-solving skills
Knowledge of banking laws, regulations, and compliance controls
Cash handling experience
Ability to work most Saturdays
Must meet Loan Originator (LO) regulatory requirements

What you’ll do:

Lead and supervise teller operations: Ensure timely, compliant, and high-quality teller services.
Manage team performance: Coach, motivate, and develop staff while supporting talent hiring and development.
Support customers: Resolve concerns, provide guidance, and build strong customer relationships.
Oversee branch operations: Manage schedules, daily teller operations, and allocation of resources.
Ensure compliance: Apply regulations, policies, risk management, and escalation procedures effectively.

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Vacancy posted 14 days ago

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