Help Desk Technician

Job Description

Job Description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Help Desk Technician to work at a leading local government organization in Orlando, FL. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Salary/Pay Rate/Compensation: $22/hourShift: 1stWhy you should apply to be Help Desk Technician

• Competitive pay rate of $22/hour
• Opportunity to work in a busy, dynamic office environment in South downtown Orlando, FL
• Temporary assignment through November 20th, 2026, offering stability and valuable experience
• Onsite role with exposure to government IT operations

What’s a typical day as Contact Center Help Desk I? You’ll be:

• Monitoring and assigning tickets in the Help Desk system
• Updating SOE Dashboard information regularly
• Providing Help Desk support to resolve hardware and software issues for end-users
• Developing and documenting Help Desk and desktop procedures
• Assisting in the maintenance of cloud-based email solutions, assigning users, and supporting Active Directory
• Performing repairs and backups of desktop computers
• Communicating with IS and other staff to resolve departmental and end-user issues
• Creating and maintaining third-party software training manuals for staff
• Performing printer maintenance and repair
• Assisting the Systems Security Manager and Information Systems Management with special projects as directed
• Collaborating with IS team members, vendors, and all employees within the office
• Supporting and performing team member duties as needed
• Performing other duties as assigned

This job might be an outstanding fit if you:

• Have a High School Diploma or equivalent (required)
• Bring at least two years of experience installing, configuring, testing, and deploying software and computer equipment
• Possess at least two years of experience with computer hardware, networking, printers, peripherals, and electronics
• Have at least three years of experience providing end-user technical support
• Are skilled in troubleshooting and resolving hardware and software issues
• Demonstrate proficiency with Microsoft Office applications, Windows operating systems, and email systems
• Have strong analytical and problem-solving skills, with the ability to communicate effectively with end-users, management, and IT staff
• Have at least one year of experience supporting network infrastructure, including switches, cabling, and wired/wireless networks
• Are experienced using remote support tools
• Can create technical documentation and train end-users on software applications
• Hold a valid driver’s license
• Are adaptable and able to perform additional duties as assigned in a fast-paced environment
• Exhibit strong customer service skills, maintaining professionalism in high-pressure situations

Preferred qualifications:

• Associate’s Degree in Computer Science, Information Systems, or related field
• CompTIA A+ and CompTIA Network+ Certifications
• Microsoft 365 Fundamentals (MS-900)

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Contact Center Help Desk I today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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Finding the right job isn’t always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs-so you could say we’re pretty good at it!

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.