Medical Assistant Novice II- Department of Medicine (Medical Center)

At Houston Methodist, the Medical Assistant Novice I position is responsible for assisting in the delivery of health care and patient care management for the physician practice under the guidance of a Sr. Medical Assistant or Clinical Coordinator. The Medical Assistant Novice is supported through the Texas Department of Labor which is an employer-driven model that combines on-the-job training with job-related instruction, that will progressively increase a Medical Assistant Novice's skill level. This position will include actively participating and supporting primary clinical teams. The Medical Assistant Novice position will work with and receive supervision from the physicians, nurse practitioners, physician assistants, and RN's.This position is responsible for assigned non-nursing functions. The Medical Assistant Novice position practices Patient and Family Centered Care in concert with Houston Methodist values of Integrity, Compassion, Accountability, Respect and Excellence.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

• Health care experience preferred

LICENSES AND CERTIFICATIONS
Required

• Certified Medical Assistant through AAMA, NAHP, NCCT. NHA or Certified Nursing Assistant within 1 year and
• BLS - Basic Life Support or Instructor (AHA) - American Heart Association as part of the apprenticeship program within 6 months

KNOWLEDGE AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Knowledge of medical practice and care of patients and ability to assist with examinations, diagnostic and treatment procedures, knowledge of medical equipment and instruments
• Skill in developing and maintaining clinical quality assurance to maintain accurate medical records
• Ability to interpret, adapt and apply guidelines and procedures; ability to use good reasoning and judgment.
• Ability to establish and maintain effective working relationships with patients, medical staff, co-workers and the public; ability to work with peers in a team situation
• Provide safe patient centered, compassionate and competent care, ability to obtain vital signs
• Completes required continuous training and education, including department-specific

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Interacts with patients in a caring, sensitive manner using ICARE values
• Assist practitioners with medical procedures, examinations, and other patient care.
• After visit, reviews summary with patients, when appropriate; develops a workflow to ensure smooth transition of care for patients.
• Provides follow-up contact with patient, as appropriate, to ensure compliance with recommendations-medications, lab/x-ray, specialist visits, PCP visits, dieticians, CDE, etc.
• Seeks guidance from interprofessional health care team, when needed, and applies feedback to improve patient outcomes. Follows channels of communication for effective problem solving.

SERVICE ESSENTIAL FUNCTIONS

• Prepares patients for examination and treatment by escorting them from the waiting area to the exam room.
• Provides care to patients assigned within department, defined limits. Demonstrates excellent communication skills with patients and colleagues. Anticipate the needs of the specific patient population.
• Collects and documents information and measurements (vital signs, chief complaints, medication reviews, medical and social history) promptly and accurately.
• Responsible for sending patient recommendations and referrals to appropriate departments.
• Applies expected behaviors and actions which contributes to department score for patient satisfaction.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Complete pre-visit planning workflow prior to visit whenever possible, including completing and/or requesting appropriate documentation.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ensures environment is stocked, sanitized, and organized.

FINANCE ESSENTIAL FUNCTIONS

• Assist with patient care in the health care continuum to achieve optimum outcomes in a safe and cost-effective manner.
• Manages time effectively and prioritizes daily tasks, minimizing incidental overtime, seeking assistance as appropriate. Uses resources efficiently; does not waste supplies.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Identifies own learning needs, consults with healthcare team experts and seeks continuing education opportunities to meet those needs. Participate in professional development activities. Completes and updates the individual development plan (IDP) on an on-going basis

SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE

• Uniform: Yes
• Scrubs: Yes
• Business professional: No
• Other (department approved): Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

• Health care experience preferred

LICENSES AND CERTIFICATIONS
Required

• Certified Medical Assistant through AAMA, NAHP, NCCT. NHA or Certified Nursing Assistant within 1 year and
• BLS - Basic Life Support or Instructor (AHA) - American Heart Association as part of the apprenticeship program within 6 months