Protective Services - Officer

Protective Services Officer

Schedule: 12 hour shifts - 7-7 - alternating weekends

Location: Novant Health New Hanover Regional Medical Center Novant Health Scott's Hill Medical Center

Why Choose Novant Health Protective Services?

• Competitive Benefits and Total Rewards Package: Medical, Dental, Vision, Retirement, Paid Time Off.
• Strong Reputation: Be part of a team recognized by the North Carolina Private Protective Services Board.
• Paid, Comprehensive Training: Includes Armed/Unarmed Certifications, ASP Baton, OC Spray, BLS, and Aggressive Behavior Managementall led by certified in-house instructors.
• Career Growth: Advance within a hybrid model of Private Armed Security and Company Police, with lateral and upward mobility across specialized units.
• Professional Gear Provided: Includes ballistic vest/carrier and a yearly uniform allowance.
• Education Support: Tuition reimbursement for college-level coursework and degree programs.
• Modern Technology & Tools: State-of-the-art patrol vehicles, communication systems, and protective equipment.
• Collaborative & Diverse Team: Work alongside experts in Emergency Management, Executive Protection, Community Patrol, and Investigations.

As a Protective Services Officer, you will:

• Respond to emergency calls for assistance and ensure rapid, professional incident resolution.
• Monitor behavioral health units and provide direct support to clinical staff in high-acuity environments.
• Participate in firearms training and other healthcare-specific security programs to maintain a safe, therapeutic setting.

Qualifications:

• Education: High School Diploma or GED, required.
• Experience: Healthcare Public Safety/Police, preferred.
• Licensure/Certification: IAHSS Basic and/or Adv Training Certifications within 6 months of hire, required.
• NCPPSB Armed Security Office Registration Permit within 12 months of hire, required. NC state approved curricula for restrictive interventions (facility specific) within 3 months of hire, required

Additional Skills (required):

• BLS/CPR within 90 days of hire through employment. Must qualify for and maintain a North Carolina Private Protective Service Board Armed Security Officer Registration Permit in accordance with annual training and qualification standards established by Novant Health.
• Public contact experience.
• Satisfactorily completes all required organizational and departmental basic, field, and in-service training courses as well as courses that support our Emergency Management efforts such as decontamination or hazardous materials awareness training.
• Basic computer skills.
• Ability to successfully complete generic and department-specific skills validation and competency testing.
• Ability to accurately receive and transmit information by radio and telephone.
• Ability to translate observations and information into legible, complete, and accurate reports.
• No criminal record. Maintains valid driver's license in the state of residence. Maintains compliance with the Novant Health Vehicle Use, Requirements & Guidelines Policy. Immediately notifies Director of Public Safety or Public Safety Manager of any and all charges relating to the operation of a motor vehicle and/or criminal complaint.

Additional Skills (preferred):

• Security, law enforcement or military experience.

Make a difference. Protect what matters most.

Apply today to take the next step in your public safety career with a healthcare security leader.

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