Client Services Coordinator

Organization Description

The Miss Major Alexander L. Lee TGIJP Black Trans Cultural Center is a team of transgender, gender-variant and intersex people, inside and outside of prisons, jails, detention centers, and other locked facilities creating a united family in the struggle for survival and freedom. We work in collaboration with others to forge a culture of resistance and resilience to strengthen us for the fight against human rights abuses, imprisonment, police violence, racism, poverty, and societal pressures. We seek to create a world rooted in self-determination, freedom of expression, and gender justice.

Position Description

TGIJP’s Client Services Coordinators are the first to greet our clients, staff, partners, Board Members, and other community members when they come into our office. First impressions are everything when it comes to telegraphing safety, security, empowerment, trauma-informed care, and an abolitionist mindset to all we meet. You’re expected to know how to work with dozens of different kinds of people effectively, to know how to appropriately prioritize and execute administrative and operational tasks, and to be able to maintain a level of professionalism, pleasant demeanor, and grounded approach to the work.

Primary Responsibilities

Client and Staff Support

• Greet clients and others who come into the office in a friendly and helpful manner; determine reason for visit, log visitors in and out.
• Provide information and referrals to clients and others as appropriate.
• Notify staff of clients or other’s presence; facilitate communication between clients and staff.
• Accompany clients into Etta’s Closet on Tuesdays and Thursdays, and assist in keeping the closet organized, stocked, and neat.
• Help the legal and reentry departments by replying to mail we receive from currently incarcerated clients.
• Support case managers with organizing and sorting their client files.
• Staff the front desk during Niomi Jenkins Community Care Freedom School and Blue Sky Reentry Mail Nights as needed.
• Inform direct supervisor/s when we’re running low on office and/or cleaning supplies, client snacks, and other important materials.
• Assist with welcoming new staff and acclimating them to the office culture.
• Post TGIJP and partner event flyers around the office as directed.

Safety Support

• Monitor clients entering and exiting the space for weapons, and maintain bike tracking and storage.
• Supervise clients, staff, and the general public who may be waiting in lobby or front desk areas.
• Maintain safety protocol, and serve on the TGIJP Safety Committee.

Administrative Support

• Organize and manage the front desk, documents, and relevant paperwork while removing any clutter.
• Answer front desk phone calls while maintaining HIPAA compliance.
• Answer and forward general inquiries sent to the View email address on click.appcast.io inbox.
• Print and update the client and staff front desk sign-in sheets.
• Distribute client mail to clients and Housing Case Managers.
• Promote upcoming TGIJP events and client satisfaction surveys.
• Attend training and meetings as scheduled and assigned.
• Submit monthly progress reports to the Program Director.
• Other duties as assigned by the Program Director.

Cleaning

• Maintain cleanliness across the building, also including the front door, restrooms, and outside area around the building.
• Restock the waiting room fridge, supply closet, restrooms, and snack trays as needed.
• Refill the water cooler in the waiting room as needed.
• Take out the trash in every room in the office each day, and take out the trash that has collected in the waste bins every Wednesday night at midnight.
• Vacuum, sweep, dust, and mop the office as directed.
• Safely utilize cleaning chemicals.
• Inform leadership when repairs are needed.
• Assist with setup and takedown of TGIJP meetings and events as requested.
• Other duties as assigned by the Program Director.

Driving

• Drive clients and staff to their meetings and appointments in the TGIJP van as requested, ensuring that all riders comply with the no smoking/vaping requirement.
• Drive clients to receive wellness services in the TGIJP van.
• Be available by call, text, and/or calendar for staff and clients to request transportation.
• Maintain knowledge of the van key’s location at all times.
• Park the van in designated parking spaces only.
• Keep the van clean and stocked with waters and snacks.
• Record rides, mileage, and vehicle servicing history as requested.