QA Analyst

Overview Principal Analyst, IT Quality Assurance serves as the strategic quality lead for T-Mobile's Fiber Broadband portfolio, owning end-to-end quality assurance across customer journeys, platforms, systems, hardware, and partner ecosystems. The role defines and drives Fiber E2E quality strategy and ensures comprehensive test coverage across T-Mobile systems, Fiber platforms, vendor integrations, network technologies, and customer-facing experiences. Responsibilities Define and own the end-to-end quality strategy across the Fiber broadband ecosystem, including customer journeys, T-Mobile IT systems, Fiber platforms, vendor integrations, hardware, network provisioning, and operational workflows. Establish quality objectives, testing approaches, and validation frameworks that ensure consistent customer experiences across all Fiber products and capabilities. Act as the central quality authority for Fiber initiatives, ensuring alignment across all participating teams and stakeholders. Drive cross-functional test planning and coordination across Product, Engineering, QA, Operations, and vendor organizations. Ensure complete test coverage across customer journeys, backend systems, APIs, platform integrations, hardware components, provisioning flows, and operational processes. Define ownership models and governance structures that clearly assign testing responsibilities across teams and domains. Coordinate quality activities across multiple concurrent Fiber initiatives and releases. Proactively identify testing gaps, integration risks, customer experience vulnerabilities, and release readiness concerns. Lead risk assessments across system integrations, platform dependencies, hardware interactions, and third-party vendor solutions. Drive resolution plans and mitigation strategies to address quality issues before customer impact occurs. Ensure critical customer scenarios are validated across the complete Fiber lifecycle. Oversee E2E testing readiness, including test environments, test data, tooling, infrastructure, and execution planning. Partner with internal and external teams to ensure test resources support current and future Fiber program needs. Improve testing efficiency, repeatability, and scalability through process improvements, automation strategies, and operational governance. Establish standards and best practices for E2E testing across Fiber initiatives. Provide executive-level visibility into quality health, release readiness, testing progress, and key risks. Present quality status, recommendations, and strategic insights to senior leadership and cross-functional stakeholders. Support and mentor E2E Test Leads by providing strategic direction, system-level oversight, and risk-based decision-making guidance. Drive a culture of quality excellence focused on customer experience outcomes. Knowledge, Skills and Abilities Strategic Thinking Systems Thinking Analytical Problem Solving Risk Management Quality Management SDLC & Agile Methodologies Customer-Centric Mindset Leadership & Mentorship Working Independently Communication Executive Presence Collaboration & Influence Qualifications Bachelor's Degree in Computer Science, Information Systems, Engineering, or Business and at least 7 years of related work experience. Or, a combination of education and experience deemed equivalent. At least 7 years of Quality Assurance, Quality Engineering, Test Management, or Product Quality experience. Minimum 5 years leading large-scale cross-functional testing efforts spanning multiple systems, applications, and organizations. Experience supporting complex end-to-end customer journeys and enterprise platform integrations. Strong understanding of SDLC, Agile delivery methodologies, release management, and quality governance. Executive-level communication and stakeholder management experience. Experience with test automation strategies, quality metrics, and release readiness frameworks. Experience leading quality strategy for large programs involving multiple product and engineering teams. Experience in Broadband, Fiber, Telecommunications, ISP, Networking, or Connected Home technologies preferred. Experience validating customer onboarding, provisioning, activation, service assurance, billing, and support workflows preferred. Experience working across internal and external vendor ecosystems preferred. Strong understanding of APIs, backend services, platform integrations, and distributed system architectures preferred. At least 18 years of age. Legally authorized to work in the United States. Compensation Base pay range: $105,000 - $189,500. Corporate bonus target: 20%. EEO and Disability Accommodation Statement T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. #J-18808-Ljbffr