Hotel Front Desk Manager

Job Description

Job Description

We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!

$18 hourly

• Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
• Handle the front desk budget and order office supplies as needed
• Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
• Generate occupancy reports and compile financial information for the general manager
• Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies

• Ensure adherence to IHG brand standards in all front desk operations and guest interactions
• Supervise daily front desk operations and ensure smooth shift coverage
• Support, coach, and train front desk agents to ensure consistency and performance
• Ensure compliance with IHG brand standards and hotel operating procedures
• Monitor guest check-in and check-out processes for accuracy and efficiency
• Handle escalated guest complaints, issues, and service recovery situations
• Oversee the accuracy of billing, deposits, authorizations, and guest folios
• Conduct daily audits of front desk transactions and reports as needed
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction
• Maintain clear communication between departments to support smooth operations
• Ensure proper shift handoffs and communication logs are completed
• Assist in scheduling, coverage, and front desk personnel needs as directed
• Enforce IHG service standards in all guest interactions
• Support service recovery efforts to protect guest satisfaction scores

• 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
• Hospitality experience of at least 1 year is required for this role
• Have superb communication skills, management skills, and multitasking skills
• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
• Must possess a high school diploma or equivalent certification (GED)

• Previous front desk, guest service, or supervisory experience preferred
• Strong leadership and communication skills
• Close attention to detail, especially with billing and operational accuracy
• Ability to multitask and manage priorities in a fast-paced environment
• Experience with hotel property management systems preferred
• Strong problem-solving and conflict resolution skills
• Must be reliable, punctual, and able to work flexible shifts, including weekends and holidays
• Ability to lead by example and hold team members accountable to standards
• Ability to support and assist the General Manager with daily operational needs, reporting, and front desk oversight

Why Join Us?

• Leadership opportunity within a stable extended stay hotel
• Supportive team environment with growth potential
• Employee discounts and benefits are available
• Respectful, no-drama workplace culture focused on accountability and teamwork
• Opportunity to make a direct impact on guest satisfaction and operational success

The Candlewood Suites St. Charles has recently been acquired by ARK Hospitality to manage this property. ARK Hospitality is an up-and-coming hotel management company that is looking for strong, driven candidates to grow the company with. There is a lot of growth potential with our company as we continue to grow. If you are looking for career growth opportunities, ARK Hospitality will invest in YOU!