Hotel Front Desk Supervisor

Job Description

Job Description

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary.

Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

$18 hourly

• Gather financial information and generate occupancy reports for the general manager
• Hold responsibility for the front desk budget and order any necessary office supplies
• Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
• Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints

• 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
• Possess excellent management skills, communication skills, and multitasking skills
• Prior hospitality experience of 1 year is required for this position
• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
• High school diploma or equivalent certification required (GED)

Structure Hospitality is growing. We’re managing a diverse portfolio of hotels, working on new construction projects, and actively pursuing acquisitions.

We’re proud of the team we’ve built. We work closely together, support one another, and care about how we show up for our people, our owners, and our properties. Our culture is built on trust, accountability, and a real respect for work-life balance. We take ownership of what we do and enjoy doing it with people we like and believe in.