ServiceNow

ServiceNow Developer / Administrator

This role involves working in a fast-paced Agile environment to support, administer, and develop on the ServiceNow Platform. The position requires working with cross-functional teams to provide solutions across different applications, performing production support, and ensuring the integrity and availability of multiple FedRamp ServiceNow instances. The candidate will be responsible for daily administration, issue resolution, and troubleshooting for all reported problems.

Key responsibilities include:

• Configure and develop on the ServiceNow platform, including routine changes and adjustments.
• Provision, install, configure, operate, and maintain the ServiceNow platform.
• Perform daily, weekly, and monthly system monitoring to verify the integrity and availability of ServiceNow applications.
• Collaborate with platform and delivery teams to perform ServiceNow upgrades and patching.
• Assist with report configuration, dashboards, and maintenance.
• Collaborate with teammates to perform code reviews and discuss new developments.
• Support the administration for production and non-production instances.
• Collaborate with production support and operations teams to monitor support cases.
• Document administrative processes and issue resolutions.
• Work with business stakeholders to develop clear requirements and participate in daily scrum meetings.

Experience required:

• 3+ years of experience with ServiceNow Platform Administration.
• 3+ years of experience with applications including Incident, Problem, Change Management, Knowledge, Service Catalog, and ITOM/CMDB.

Technical skills:

• Strong experience in system administration and JavaScript.
• Ability to troubleshoot complex technical issues and diagnose performance-related issues.
• Experience with Agile methodologies is required.

Certifications:

• A current ServiceNow System Administrator (CSA) certification is required.
• Candidates must have an active ServiceNow certification verifiable through the partner portal.

Preferred qualifications:

• Current ServiceNow Certified Implementation Specialist (CIS) for SPM and/or APM.
• ServiceNow Certified Application Developer.
• ITIL v3 or ITIL v4 certification.

About Us:

InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.