Patient Service Representative

Patient Service RepresentativeCDC - Lubbock, TX 79403OverviewEducation Level High School Category Admin - ClericalDescriptionThe Patient Service Representative (PSR) is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. The PSR schedules patient appointments according to Provider availability, explains intake forms to new patients and processes payments after treatment.As client-facing professionals, PSRs play a key role in representing the health center within the community. Duties and responsibilities for this role typically include:Greeting patients professionally both in person and on the phoneChecking patients in and outAnswering telephones, distributing messages, and making appointmentsCollect and records chargesProviding computer entry servicesApplying screening procedures requiring application of computerized systems and evaluation of client income and verification of coverageMaintaining detailed records and tracking of client informationQualificationsEducation: High School graduate or GED. Preferred two semesters of college or four semesters of vocational training. Licensure: N/A Experience: Minimum two years' work experience in a clerical position. Post high school education may be substituted for this requirement. Language: English; bilingual (English/Spanish) preferred. Travel: Occasionally; valid Texas drivers' license and current auto insurance required; must have reliable and safe transportation.Hours of Work: 8am-5pm M-F with some weekend/evening work.KNOWLEDGE/SKILLSKnowledge Basic knowledge of HIPAA. Working knowledge of computers and general office equipment.Skills Strong organization skills. Able to handle multiple tasks at once. Ability to deal with tough situations with composure. Excellent public relations, communication, computer, basic math, and writing skills. Demonstrate excellent customer service skills and cultural competency. Active listening. Speech Recognition: The ability to identify and understand the speech of another person.BENEFITSOur full-time staff enjoy a competitive compensation package, which includes the following benefits:Health InsuranceDental InsuranceVision InsuranceHealth Savings AccountCompany Paid Life Insurance403(b) Retirement Plan403(b) Retirement Plan ContributionCompany Paid Short and Long-Term Disability InsuranceCompany Paid Accidental Death and Dismemberment (AD&D) InsurancePaid Time Off BankHoliday PayExtended Medical LeaveBereavement LeaveEmployee Assistance Program and Emotional Health Support LineWorkers' Compensation InsuranceProfessional Liability InsuranceLegal InsuranceGym Membership DiscountIncentive PayCHCL's mission is to provide quality primary and preventative health care services to those in need. If you are aligned with CHCL's mission and love working in a fast-paced clinic setting, please apply today.CHCL is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.