Manager, Platform Services (Virtualization, Operating Systems & Middleware)

Santander is a global leader and innovator in the financial services industry and is evolving from a high‑impact brand into a technology‑driven organization. Our people are at the heart of this journey and together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. The Difference You Make The Manager, Platform Services is responsible for leading the strategy, governance, administration, and support of the organization’s virtualization, private cloud, operating system, and middleware environments. This role oversees a team responsible for delivering highly available, secure, scalable, and compliant infrastructure platforms supporting enterprise applications and business services. The Manager drives platform modernization, operational excellence, automation, and infrastructure lifecycle management while ensuring alignment with enterprise architecture, cybersecurity, and business objectives. Key Responsibilities Leadership & Team Management Lead and develop teams supporting virtualization, operating systems, and middleware platforms. Establish service delivery standards, operational metrics, and performance goals. Manage staffing, succession planning, coaching, and employee development. Foster collaboration across infrastructure, application, security, and architecture teams. Virtualization & Private Cloud Services Own governance and operational oversight of VMware and private cloud environments. Ensure platform availability, scalability, performance, and resilience. Lead virtualization capacity planning and optimization initiatives. Define standards, procedures, and operational controls for virtual infrastructure. Support infrastructure automation and cloud transformation initiatives. Operating Systems Management Linux environments Microsoft Windows Server environments AIX systems Responsibilities Include Platform lifecycle management Patching and upgrades Vulnerability remediation Capacity planning Performance optimization Incident and problem management Middleware Services Oversee middleware platform administration and operational support. Ensure middleware availability, performance, security, and compliance. Coordinate middleware upgrades, maintenance, and modernization initiatives. Support application teams in resolving infrastructure‑related issues. Platform Engineering & Automation Drive automation initiatives to improve operational efficiency and reliability. Promote Infrastructure as Code (IaC) and platform standardization where applicable. Implement proactive monitoring, alerting, and health management processes. Identify opportunities to reduce operational risk through automation and self‑service capabilities. Governance, Risk & Compliance Ensure compliance with enterprise security, audit, and regulatory requirements. Partner with Cybersecurity and Risk teams to address vulnerabilities and platform risks. Maintain operational procedures, standards, and documentation. Strategic Planning Develop platform roadmaps and modernization strategies. Evaluate emerging technologies and infrastructure capabilities. Contribute to cloud and infrastructure transformation programs. Manage platform‑related budgets, forecasts, and technology investments. Vendor Management Manage vendor relationships supporting virtualization, operating systems, and middleware technologies. Coordinate support escalations and service‑level reviews. Participate in software licensing, contract renewals, and vendor evaluations. What You Bring To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education (Required) Master’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education (Preferred) Qualifications 8+ years of experience supporting enterprise infrastructure platforms. 3+ years of leadership experience managing infrastructure teams. Strong expertise with: VMware vSphere Private Cloud Platforms Linux Windows Server AIX Enterprise Middleware Technologies Infrastructure Automation and Monitoring It Would Be Nice For You To Have Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. What Else You Need To Know The base pay range for this position is posted below and represents the annualized salary range. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Minimum Base Pay Range: $138,750.00 USD Maximum Base Pay Range: $240,000.00 USD We Value Your Impact Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well‑being, now and into the future. Risk Culture We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. #J-18808-Ljbffr Santander US