Asst Superintendent Terminal Service - 90367698 - Washington

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As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

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Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Job Summary

Manages road and terminal operations within an assigned geographic or functional area to ensure safe, compliant, and efficient rail service. Provides leadership to front‑line managers and operational employees by setting expectations, monitoring performance, enforcing operating rules, and coordinating resources across functions. Accountable for operational execution, employee safety, regulatory compliance, and service delivery outcomes in alignment with organizational objectives. This position is accountable for the safe and efficient movement of trains and for the oversight/leadership of first-line managers and train and engine crews assigned to Washington Terminal. This position works heavily with Mechanical, Stations, Customer Service and IMCS departments. This position will focus on operational performance within Washington Terminal, including Initial Terminal Performance, Through-Train Performance, and train make-up.

Essential Functions

• Direct and manage day‑to‑day road and terminal operations, including train assembly, equipment utilization, and execution of operating plans to meet service, safety, and reliability targets.
• Lead, coach, and hold accountable subordinate managers and operational employees; support workforce planning, hiring, training, qualification maintenance, and performance management in accordance with company policies and labor agreements
• Ensure adherence to operating rules, safety policies, and applicable regulatory requirements; investigate incidents, address non‑compliance, and implement corrective actions to mitigate operational and employee risk.
• Responds to service disruptions, emergencies, and abnormal operating conditions within the area of responsibility; make timely decisions to minimize operational impact and restore service
• Partner with internal (e.g., Mechanical, Customer Service, Infrastructure/Maintenance) and external (carrier railroad managers) stakeholders to resolve operational constraints, improve processes, and support continuous improvement initiatives.

Minimum Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience. 
• Plus 7 years of relevant work experience.
• Demonstrated experience with train operations, crew base, crew management, operations, train handling and service delivery.
• Qualified or ability to be qualified on the physical characteristics for Washington Terminal

Preferred Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience. 
• Plus 9 years of relevant work experience.
• Experience with Power BI or Tableau
• Leadership experience

Knowledge, Skills, and Abilities

• Proficiency in managing day-to-day train assembly, equipment handling, and executing the Operating Plan for a terminal, ensuring smooth operations and adherence to schedules
• Ability to analyze operational data and real‑time conditions, exercise judgment under pressure, and make sound decisions with operational, safety, and workforce impact in mind.
• Strong aptitude for collaborating closely with leaders from various departments such as Road Operations, Customer Service, Mechanical, and Infrastructure Maintenance & Construction Services (IMCS), fostering effective communication and teamwork to maintain service quality and infrastructure stability
• Demonstrated ability to lead through front‑line managers, address performance and conduct issues, and maintain productive labor and employee relations
• Thorough knowledge of rail operating practices, terminal and road operations, and supervisory principles sufficient to manage complex, regulated operations
• Effective verbal and written communication skills to convey expectations, document decisions, and collaborate across organizational boundaries.

Environmental Conditions/Physical Demands

The salary/hourly range is $113,200.00 – $146,664.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position. 

Learn more about our benefits offerings here.

Requisition ID: 167401

Work Arrangement: 06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered: No
Travel Requirements: Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.