Admissions Manager-Westcliff Early Learning Academy

Job Description

Job Description

Description:

What if your next job wasn’t just a role, but a place where you truly felt valued, inspired, and empowered? Imagine working for a company that’s dedicated to educating, inspiring, and empowering others, while fostering a family-like atmosphere that genuinely respects and appreciates every team member. Now, imagine that this company also offers:

• Strong, guiding values that drive everything we do
• Outstanding benefits to support your well-being
• The opportunity to make a meaningful impact every day

Does that sound like a place where you’d thrive? If so, keep reading, because this is exactly what Westcliff University is all about.

Here’s a glimpse of what makes our culture amazing: At Westcliff, we strive to be the best in all we do, celebrating and supporting each team member as we grow and succeed together. As a global leader in innovative education, we’re known for our transformative, tech-driven programs and our unwavering commitment to excellence and social responsibility.

Our tagline – Educate. Inspire. Empower. – perfectly sums up our mission: to create opportunities for students and employees to achieve success through hard work and empowerment.

By joining the Westcliff team, you’ll have the chance to leave your personal mark on a growing institution, helping us shape the future of education while being part of a supportive and innovative community. Ready to feel inspired and appreciated while making a real difference?

Apply now, and let’s grow and succeed together!

WELA Preschool

Position Title : Admissions Manager

Reports To: Campus Director Collaboration : Works closely with leadership at Westcliff University to support overall admissions performance.

Position Type: Full-Time (Flexible schedule; requires working weekends for open houses, preschool events, and/or onsite info sessions, as well as occasional local travel for outreach and community events)

Job Summary

The Admissions Manager at WELA Preschool is a vital role responsible for enrollment management functions as they pertain to preschool admissions programs, including the recruitment and retention of students, coordination of admissions, and data compilation. This position reports directly to the Campus Director, while working closely with leadership at Westcliff University to align on admissions scripts, tour strategies, and departmental performance standards.

As a primary brand ambassador, the Admissions Manager focuses heavily on managing inquiries, executing tours, organizing events, processing applications, and maintaining the CRM to meet organizational enrollment goals. Rather than managing personnel, this position is designed for an individual contributor who manages the critical admissions pipelines, processes, and prospective family communications from the point of initial inquiry through enrollment.

Primary Duties & Responsibilities
Inquiry & CRM Pipeline Management

• CRM Administration: Maintain, update, and manage the admissions CRM database to ensure data integrity and accurate recordkeeping.
• Lead Tracking: Monitor, track, and analyze prospect/applicant activity, response times, and communication frequencies.
• Evaluate prospective student and family engagement strategies and determine appropriate communication approaches based on individual circumstances and institutional priorities.
• Data Reporting: Retrieve and compile reports with various metrics (e.g., conversion rates, capacity levels, retention tracking) for higher management.
• Conversion Metrics: Support leadership in analyzing daily prospect/applicant reports, setting conversion goals, and monitoring overall progress.
• Exercise discretion in identifying operational challenges, resolving complex admissions matters, and implementing process improvements.

Family Engagement, Tours & Events

• Tours & Presentations: Lead personalized campus tours and informational interviews for prospective families, utilizing university-aligned admissions scripts and frameworks to effectively present the school’s mission.
• Admissions Events: Coordinate, execute, and participate in recruitment activities, open houses, and on/off-campus informational events.
• Travel & Community Outreach: Travel to various local off-campus community events, outreach programs, and fairs to actively market the school and connect with prospective families.
• Problem Resolution: Act as the primary point of contact to efficiently diffuse and resolve complex or sensitive admissions-related situations with prospective parents.

Application Processing & Enrollment

• Funnel Management: Direct the entire admissions process systematically from the initial point of inquiry through finalized registration.
• File Auditing: Oversee quality control of day-to-day admissions operations, including auditing and finalizing student files toward final acceptance, denial, or registration decisions.
• Enrollment Evaluation: Secure necessary documents to ensure efficient handling of applications.

Prospective Family Communications

• Strategic Communications: Develop and deliver professional, timely, and communication to prospects, applicants, and registered families.
• Performance Collaboration: Partner with Westcliff University leadership to refine enrollment processes, utilize approved communication scripts, and review performance metrics against targets.
• Compliance & Ethics: Develop and implement outreach and enrollment engagement practices that align with institutional standards, ethical recruitment principles, and best practices related to school representation, marketing, and admissions operations.
• Community Alignment: Attend departmental meetings and other university or preschool events as required to foster a professional and respectful learning environment.

Knowledge, Skills, and Abilities Required

• Enrollment Strategies: Solid understanding of student recruitment and retention strategies and techniques.
• Systems Proficiency: Highly proficient in CRM databases, data tracking, and standard office software (such as MS PowerPoint, Excel, and Word).
• Communication Excellence: Exceptional public speaking, interpersonal, oral, and written communication skills characterized by tact, patience, and courtesy.
• Analytical Capabilities: Strong analytical skills with the ability to interpret report data and manage conversion workflows effectively.
• Organization: Excellent work organization principles; ability to make independent decisions, manage multiple administrative projects, and work well in a collaborative environment.

Experience and Education Required:

• Education: Bachelor’s degree required.
• Experience: Minimum of 3 years of experience in admissions, customer relationship management (CRM), or enrollment recruitment.
• Sector Experience: At least 2 years of experience in an educational environment.

Preferred Skills & Experience:

• Pedagogical Background: Previous experience working within preschools or early childhood centers that offer specialized curricula, specifically Dual Language, Montessori, Reggio Emilia, and/or STEAM programs.
• Age-Group Familiarity: Deep understanding of the enrollment and developmental lifecycle for children ranging from infancy to school age.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis, unless otherwise contractually bound. Westcliff University is an Equal Opportunity Employer

Requirements: