Manager, Safety & Resolution

What will your job look like? The Manager, Safety & Resolution is responsible for the administration, review, and oversight of all vehicle camera systems, including systems deployed across multiple vehicle types or service modes. This role reviews vehicle camera footage, telematics data, and safety alerts to identify coaching opportunities, reinforce safe driving behaviors, and reduce preventable incidents. The Manager, Safety & Resolution serves as a key partner to transportation providers and operators, using data-driven insights and coaching techniques to improve safety performance, regulatory compliance, and overall service quality. The ideal candidate is highly analytical, detail-oriented, and passionate about driver development, safety culture, and continuous improvement. This position will be on site daily in our Austin, Texas location. What you’ll do: Drive Cam Program Management: Manage the intake, review, and retention of video footage, ensuring timely analysis of safety events, customer incidents, accidents, and operational deviations Evaluate incidents involving distracted driving, speeding, harsh braking, seatbelt compliance, following distance, cell phone usage, and other safety-related behaviors Classify and document events in accordance with MTM Transit policies and procedures Maintain accurate records of event reviews, coaching activities, and performance outcomes Operator Coaching & Development Produce actionable data points and trend analyses to support operational management, targeted driver retraining, and continuous safety improvement initiatives Coordinate with Safety, Training, and Operations leadership to implement corrective actions, including coaching, retraining, and disciplinary measures when warranted Conduct coaching sessions with operators to address risky driving behaviors and reinforce safe driving practices Deliver constructive feedback using a coaching-first approach that promotes accountability and improvement Develop individualized performance improvement plans when necessary Recognize and promote positive driving behaviors and safety achievements Safety Monitoring & Reporting Monitor operator safety performance metrics and identify trends requiring intervention Prepare routine and ad-hoc reports for client summarizing trends and outcomes of related interventions and program effectiveness Escalate significant safety concerns or policy violations to appropriate leadership Partner with operational leaders to develop corrective action plans for recurring issues Compliance & Quality Assurance Ensure compliance with company safety standards, transportation regulations, and contractual requirements Support investigations involving vehicle incidents, customer complaints, and safety concerns Participate in root cause analysis activities and recommend preventive measures Maintain confidentiality and professionalism when handling sensitive video and performance data Continuous Improvement Identify opportunities to improve operator safety programs, coaching processes, and drive cam utilization Assist with development and delivery of safety training initiatives Recommend enhancements to safety metrics, reporting capabilities, and performance management practices Support organizational efforts to build and sustain a culture of safety and accountability What you’ll need: High school diploma or G.E.D. 5+ years of experience in transportation operations, safety management, quality assurance, coaching, driver training, or related field Experience reviewing video monitoring systems, telematics, GPS, or drive cam technology Experience conducting performance coaching and corrective action discussions Proficiency with Microsoft Office Suite, especially Excel Valid Driver’s License Skills: Strong coaching, communication, and interpersonal skills Ability to deliver both positive and corrective feedback professionally and effectively Strong analytical and critical thinking skills Ability to identify trends and make data-driven recommendations Working knowledge of transportation safety principles and defensive driving practices Ability to maintain confidentiality and exercise sound judgment Strong organizational skills with the ability to manage multiple priorities Even Better If You Have: Experience analyzing data and preparing reports for leadership, preferred What’s in it for you: Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Casual Dress Environment Tuition Reimbursement MTM Perks Discount Program Leadership Mentoring Opportunities Salary Min: $85,000 Max: $110,000 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture. About Us MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks. MTM Health’s five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals: Respect Individuals Collaborate to Innovate Deliver Value Align with Clients Act with Integrity Your Potential. Our Mission. At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, we’re recognized for creating a culture that empowers you to thrive, innovate, and lead with impact. Benefits without Barriers To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded. Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what possible. Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Education Reimbursement Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Education Reimbursement #J-18808-Ljbffr MTM, Inc