Enterprise Escalation Manager: Crisis Resolution
Gong.io
Gong is seeking a strategic Escalation Manager to own and orchestrate high‑stakes enterprise account crises across GTM, R&D, Product and Support. You will translate complex roadblocks into actionable requirements, marshal cross‑functional resources, and guide stakeholders to timely, data‑driven resolutions. In this highly visible role, you will build escalation playbooks, analyze incident trends, and shape long‑term improvements that safeguard Gong’s revenue retention and customer experience for #J-18808-Ljbffr Gong.io
Vacancy posted 4 days ago
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