Vice President of Operations

About Us:

Benchmark Insurance Group of Texas is a dynamic, fast-growing MGA and retail brokerage specializing in the real estate, construction, and hospitality sectors. We offer comprehensive risk management solutions, utilizing market-leading technologies to enhance underwriting, claims handling, and policy servicing. Our founder owns companies within these industries, providing us with a vast network and real-world experience that directly informs our client-centric approach. Built on transparency, strategic coverage comparison, and strong, long-term relationships, we seek entrepreneurial partners passionate about growing with us and redefining the future of insurance through exceptional service and innovation.

Your Role:

In this role, you will be responsible for managing a team of professionals and our portfolio of personal and commercial insurance accounts to maintain strong business relationships and ensure client satisfaction. You will play a vital role in managing and growing our agency. If you have excellent operations management skills with a diverse insurance background and are committed to providing clients with the best value and coverage, this is the role for you.

Why Benchmark?

• Be part of a fast-growing, tech-forward brokerage that's transforming the insurance industry.
• Work with a team that encourages innovation and outside-the-box thinking.
• Play a key role in an established company that values relationships over bureaucracy.

Key Responsibilities:

• Operational Strategy and Leadership:
• Develop and implement operational strategies aligned with company goals and industry standards.
• Lead cross-departmental coordination to enhance service delivery and improve workflows.
• Collaborate with executive leadership to identify and execute on operational improvements.
• Process Improvement and Automation:
• Identify bottlenecks in operational processes and propose innovative solutions.
• Work closely with the technology team to adopt and optimize insurance software for policy management, claims, and distribution.
• Oversee automation of repetitive tasks to improve accuracy and efficiency.
• Team Leadership and Development:
• Manage and mentor operational staff to ensure alignment with the company's goals and client service standards.
• Develop performance metrics and provide regular feedback to team members.
• Compliance and Risk Management:
• Ensure compliance with regulatory requirements in the insurance industry.
• Conduct audits and monitor internal processes to mitigate risks.
• Client and Vendor Relationships:
• Oversee vendor management for insurance carriers, wholesalers, and tech providers.
• Work closely with client-facing teams to ensure operational excellence in servicing clients.
• Reporting and Analytics:
• Analyze operational data to measure efficiency, identify trends, and support strategic decision-making.
• Prepare regular reports for executive leadership on operational performance.

• Directly manage Account Management staff within the organization, including communicating expectations, monitoring individual employee performance, coaching and counseling, and taking appropriate corrective actions as needed.
• Achieve agency sales and retention goals by engaging staff and monitoring progress towards achieving goals
• Serve as primary front-line Human Resource manager for staff, ensuring all HR processes, policies, and procedures are followed and administrative requirements met.
• Monitor staff performance to ensure productivity, efficiency, quality, and service standards are met, taking corrective actions as needed.
• Manage staff days off calendars to ensure service continuity.
• Ensure appropriate staffing levels necessary to meet all operational and service goals, and recommend adjustments as needed.
• Participate in new employee selection process, including interviewing and making hiring recommendations.
• Prepare and deliver staff performance evaluations accurately and within required timeframes.
• Proactively recognize positive and negative staff performance trends and provide frequent coaching, consultation, encouragement, and praise.
• Provide initial/new hire and ongoing staff training.
• Encourage ongoing growth and professional development of all operations personnel within branch.
• Develop the next generation of branch operations leadership, including identifying and preparing succession candidates for Operations Supervisor roles.
• Actively promote IOA culture at all times, including initiation of and participation in staff level team building and other activities to continuously improve employee engagement.
• Quickly identify gaps and shortfalls in staff performance and proactively develop, communicate, and implement corrective actions to take.
• Continuously monitors and interprets staff performance data and reports (KPIs), and takes appropriate actions based on conclusions.
• Maintain frequent and transparent communication regarding staff performance and activities with branch operations leadership team.
• Develop, implement, improve, and ensure staff compliance with core work processes, including identifying and adopting best practices.
• Lead implementation and enforcement all company work rules, standards, and policies and procedures among staff.
• Maintain high degree of technical competence and industry/market expertise.
• Ensure management/leadership skills are continuously improved by actively participating in internal/external professional development opportunities.
• Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees.
• Perform other duties as assigned.

Job Type: Full-time

Pay: $100,000.00 - $160,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• No weekends

Education:

• Bachelor's (Required)

Experience:

• Insurance managment: 5 years (Required)

License/Certification:

• Do you hold insurance license or certifications? (Preferred)

Ability to Commute:

• Houston, TX 77008 (Required)

Ability to Relocate:

• Houston, TX 77008: Relocate before starting work (Required)

Work Location: In person