Benefits Customer Service Representative

Job Description

Job Description

Customer Service Representative | Pleasanton, CA

We are seeking a Customer Service Representative to support union members with questions and concerns regarding their benefits. This is a high-volume, phone-based position ideal for someone who is patient, professional, and comfortable assisting customers throughout the day.

Location: Pleasanton, CA
Work Arrangement: Fully onsite
Pay: $25-$30/hour
Employment Type: Temporary, 6-month assignment

Responsibilities:

• Handle a high volume of inbound calls, averaging 70+ calls per day.
• Assist union members with questions and concerns regarding their benefits.
• Provide clear, professional, and courteous customer service.
• Research member inquiries and help resolve issues in a timely manner.
• Accurately document member interactions and maintain detailed records.
• Escalate more complex issues when appropriate.

Qualifications:

• Previous customer service, call center, or high-volume phone experience preferred.
• Comfortable handling 70+ calls per day.
• Bilingual in Spanish highly preferred.
• Strong verbal communication and active listening skills.
• Patient, professional, and customer-service focused.
• Strong attention to detail and organizational skills.
• Comfortable working in a fast-paced environment and handling a variety of member questions.
• Ability to work fully onsite in Pleasanton, CA.

Pay Details: $25.00 to $30.00 per hour

Search managed by: Joyce Reyes

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.