Benefits Customer Service Representative
$25 - $30 per hourLHH
Benefits Customer Service Representative
We are seeking a Customer Service Representative to support union members with questions and concerns regarding their benefits. This is a high-volume, phone-based position ideal for someone who is patient, professional, and comfortable assisting customers throughout the day.
Location: Pleasanton, CA
Work Arrangement: Fully onsite
Pay: $25-$30/hour
Employment Type: Temporary, 6-month assignment
Responsibilities:
- Handle a high volume of inbound calls, averaging 70+ calls per day.
- Assist union members with questions and concerns regarding their benefits.
- Provide clear, professional, and courteous customer service.
- Research member inquiries and help resolve issues in a timely manner.
- Accurately document member interactions and maintain detailed records.
- Escalate more complex issues when appropriate.
Qualifications:
- Previous customer service, call center, or high-volume phone experience preferred.
- Comfortable handling 70+ calls per day.
- Bilingual in Spanish highly preferred.
- Strong verbal communication and active listening skills.
- Patient, professional, and customer-service focused.
- Strong attention to detail and organizational skills.
- Comfortable working in a fast-paced environment and handling a variety of member questions.
- Ability to work fully onsite in Pleasanton, CA.
Vacancy posted 12 hours ago
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